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Demonstrate Customer Focus as an Emerging Leader

Help emerging leaders demonstrate customer focus by thinking critically and strengthening their communication to solve challenging customer situations.

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  • Emerging Leader
  • Customer Focused

Learning Outcomes

  • Keep customers a top priority while balancing organizational needs.
  • Assess customer needs and identify solutions.
  • Establish credibility and build trust with customers.
  • Use effective communication techniques to support customers.
  • Navigate challenging customer service situations.
  • Inspire colleagues and other team members to adopt a customer focus.

    The Learning Experience

    Learning Guide 45 minutes

    Self-paced learning guide and tools to support the development of key competencies in your organization.

    Demonstrate Customer Focus as an Emerging Leader Resources

    Help emerging leaders develop their customer focus by elevating their mindset, strengthening their communication, and thinking critically about the customer experience.

    Share these resources with emerging leaders to help them develop their customer focus.

    Distribute these emerging leader tools to support the development and application of a customer-focused mindset.

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    About McLean & Company

    McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.

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