Demonstrate Customer Focus as an Emerging Leader
Help emerging leaders demonstrate customer focus by thinking critically and strengthening their communication to solve challenging customer situations.
- Emerging Leader
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Customer Focused
Learning Guide 45 minutes
Learning Outcomes
- Keep customers a top priority while balancing organizational needs.
- Assess customer needs and identify solutions.
- Establish credibility and build trust with customers.
- Use effective communication techniques to support customers.
- Navigate challenging customer service situations.
- Inspire colleagues and other team members to adopt a customer focus.
The Learning Experience
Learning Guide
Self-paced learning guide and tools to support the development of key competencies in your organization.
About McLean & Company
McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your HR problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
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A Manager's Guide to Writing Great Job Descriptions
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Inspire Your Team Through the Organization’s Mission, Vision, and Values
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Train Managers to Effectively Navigate Conflict
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Effective Virtual Meetings
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Cultivate Innovative Thinking
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Quick Thinking Skills