Learning And Development icon

Demonstrate Customer Focus as an Emerging Leader

Help emerging leaders demonstrate customer focus by thinking critically and strengthening their communication to solve challenging customer situations.

Unlock This Blueprint

Adopting a customer focus can have lasting positive effects on both your customers and your organization. However, emerging leaders struggle to excel at customer focus in complex situations. For example, in the face of ambiguity, emerging leaders sometimes fail to properly assess customer needs and offer effective solutions. They also find it challenging to effectively communicate with customers during complex situations, like changes in service agreements or customer conflict, all while supporting other organizational goals.

Need Extra Help?
Speak With An Analyst.

  • Get on-demand project support
  • Get advice, coaching, and insight at key project milestones
  • Go through a Guided Implementation to help you get through your project

Our Advice

Critical Insight

HR needs to support emerging leaders in their organization by providing them with strategies to effectively assess customer needs, implement creative solutions, and guide customers through the different moments of the customer journey.

Impact and Result

Help emerging leaders:

  • Keep customers a top priority while balancing organizational needs.
  • Assess customer needs and identify solutions.
  • Establish credibility and build trust with customers.
  • Use effective communication techniques to support customers.
  • Navigate challenging customer service situations.
  • Inspire colleagues and other team members to adopt a customer focus.

Demonstrate Customer Focus as an Emerging Leader Research & Tools

1. For HR use

Help emerging leaders develop their customer focus by elevating their mindset, strengthening their communication, and thinking critically about the customer experience.

2. Demonstrate customer focus as an emerging leader

Share these resources with emerging leaders to help them develop their customer focus.

3. Complete these tools to apply customer focus as an emerging leader

Distribute these emerging leader tools to support the development and application of a customer-focused mindset.

Unlock This Blueprint
Demonstrate Customer Focus as an Emerging Leader preview picture

About McLean & Company

McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your HR problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Talk to an Analyst

Our analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

Book an Analyst Call on This Topic

You can start as early as tomorrow morning. Our analysts will explain the process during your first call.

Get Advice From a Specialist

Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and set the direction for your next project step.

Unlock Sample Research


  • Tim Cadeny, Director of Operations, GoodLife Fitness
  • Anonymous Contributor, Manager, Talent and Business Operations, Multinational Retailer
  • Reid Robertson, Director of Field Sales of Ontario, Univins et Spiritueux (Canada) Inc
  • Andrea Smith, Owner, Wedding Planner, A. Rose Inspirations