Demonstrate Customer Focus as an Emerging Leader
Demonstrate customer focus by thinking critically and strengthening their communication to solve challenging customer situations.
- Emerging Leader
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Customer Focused
Learning Outcomes
- Keep customers a top priority while balancing organizational needs.
- Assess customer needs and identify solutions.
- Establish credibility and build trust with customers.
- Use effective communication techniques to support customers.
- Navigate challenging customer service situations.
- Inspire colleagues and other team members to adopt a customer focus.
The Learning Experience
Learning Guide 30 minutes
Self-paced learning guide and tools to support the development of key competencies in your organization.
About McLean & Company
McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your HR problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
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Business Acumen for HR Professionals
Solve HR Problems Using Systems Thinking
Equip HR to Foster a Dynamic Learning Mindset
Manage Your HR Brand
Equip Managers to Create High-Performing Teams
Equip Managers to Improve Engagement Action Planning
Equip Managers to Effectively Manage Virtual Teams
Equip Managers to Conduct Effective Pay Conversations
Delegate and Build Accountability
Effectively Manage Remote Sales Teams
Define a Leadership Identity
Navigate Team Dynamics
Demystify the Design Thinking Mindset
Equip Managers to Foster a Dynamic Learning Mindset
Equip Managers to Maintain Employee Engagement in a Hybrid World
Build Trust as a Leader
How to Be an Ally
Equip Managers to Engage in Career Development Conversations with Employees
Negotiate with Empathy
Presentation Skills for Managers
Identify Strategic Direction to Drive Aligned Action
Leverage Business Acumen and Financial Literacy
Learn and Lead Through Influence
Adopt Risk Taking and Management Strategies
Overcome the Challenges of Project Management
Navigate the Complexities of HR Facilitation
Manage Teams to Drive Results
How to Be an Effective Change Agent
How to Be a Successful Change Champion
Demonstrate Customer Focus as an Emerging Leader
The Emerging Leaders' Guide for Time Management
Lead Effective One-on-Ones
Demonstrate Personal Accountability
Equip Managers to Recruit Quality Staff
Build an Effective Formal Mentoring Relationship
Be an Active Ally
Foundations of Diversity, Equity, and Inclusion
Keep Your Best and Brightest – A Manager’s Guide to Stay Conversations
A Manager's Guide to Writing Great Job Descriptions
A Manager's Guide to Onboarding
Anti-Racism
Lead Effective Skip-Level Meetings
Practice Starting a Great Mentoring Relationship
Build Effective Mentoring Relationships
How to Be an Ally – Allyship Foundations
How to Be an Ally – Allyship in Action
Develop Storytelling in HR
Identify and Extinguish Manager and Employee Burnout
Master the 3i’s of Employee Engagement
Increase Employee Engagement Using the 3i’s
Emotional Intelligence in Leadership
Lead With Emotional Intelligence
Strengthen Relationship Dynamics as You Transition From Peer to Leader
Build HR Influence Through Curiosity and a Coach Approach
Activate Networks to Enable Collaboration
Equip Managers to Activate Networks to Enable Collaboration
Support First-Time Leaders to Practice Neuroinclusive Leadership
Practice Key Coaching Behaviors
Build the Foundation for Effective Coaching
Coach High-Performing Employees for Success
Give Feedback
Empower Your Team Through Coaching and Curiosity
Lead Through Change
Reinforce Culture and Strategy With Recognition
Inspire Your Team Through the Organization’s Mission, Vision, and Values
Reinforce Behavior With Employee Recognition
Effectively Resolve Conflicts
Train Managers to Effectively Navigate Conflict
Practice Managing Employee Reactions to Complex Poor Performance Conversations
Improve Poor Employee Performance
Equip Managers to Coach Employees for High Performance and Development
Equip Managers to Adopt Inclusive Leadership Behaviors
Equip Managers to Lead Through Change
Equip Managers to Improve Poor Performance in a Hybrid Environment
Effective Virtual Meetings
Foundational Communication Skills
Foster Effective Feedback in the Workplace
Train Managers to Master Difficult Conversations
Difficult Conversations at Work – Reflect on Strengths and Opportunities for Improvement
Difficult Conversations at Work – Practice and Plan Effective Strategies
Influence Organizational Stakeholders
Train Managers on the Art of Influence
Navigate the Change Management Process
Biases and Heuristics
Train Managers in the Art of Decision Making
How to Prioritize Your Work When Everything Feels Important
Train Managers to Build Key Resilience Behaviors
Goal Management Guide
Equip Managers to Have Effective Performance Appraisal Discussions
Data Literacy for HR Professionals Module 1
Data Literacy for HR Professionals Module 2
An Introduction to Data Literacy
Data Interpretation and Storytelling
Foundational Data Literacy
Adopt Inclusive Leadership Behaviors