Demonstrate Customer Focus as an Emerging Leader
Help emerging leaders demonstrate customer focus by thinking critically and strengthening their communication to solve challenging customer situations.
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- Emerging Leader
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Customer Focused
Learning Guide 45 minutes
Learning Outcomes
- Keep customers a top priority while balancing organizational needs.
- Assess customer needs and identify solutions.
- Establish credibility and build trust with customers.
- Use effective communication techniques to support customers.
- Navigate challenging customer service situations.
- Inspire colleagues and other team members to adopt a customer focus.
The Learning Experience
Learning Guide
Self-paced learning guide and tools to support the development of key competencies in your organization.Demonstrate Customer Focus as an Emerging Leader Resources
Help emerging leaders develop their customer focus by elevating their mindset, strengthening their communication, and thinking critically about the customer experience.
Share these resources with emerging leaders to help them develop their customer focus.
Distribute these emerging leader tools to support the development and application of a customer-focused mindset.
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About McLean & Company
McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.
What Is a Blueprint?
A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your HR problems.
Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.
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Related Content: Learning Content
Search Code: 103459
Last Revised: January 10, 2024
TAGS:
Customer focus, Customer excellence, Customer experience, Customer complaint, Customer centric, Customer types, Customer needs, Customer feedback, customer centricity, excellence in customer service, types of customers, focus on the customer, customer focused mindset, customer focused strategy