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Membership
How We Deliver
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Events
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Tools & Templates

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Understand Responsible AI Use Template This tool is designed to help HR and leaders deepen their understanding of internal AI standards and best practices. This template also provides an outline to help plan how...
Guide to Measuring Quality of Hire This guide outlines ways to define, measure, and report quality of hire insights to drive improvements to new hire success and impact on the organization.
Learning in Action: Lead Your Team With Customer Focus Use this Learning in Action one-pager to summarize key takeaways from the Lead Your Team with Customer Focus training deck.
Coaching for Customer Focus Scenarios Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...
Handbook: Lead Your Team With Customer Focus Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
L&D Strategy Presentation Template Use this tool to document key sections of the L&D strategy.
Strategy Exploration Guide Use this guide to understand and conduct the analyses and activities recommended by the Strategy Discovery Tool.
Project Retrospective Questions – Tool Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.
Insourcing Feasibility Workbook Use this tool to evaluate whether insourcing is an appropriate solution and transition to in-house talent acquisition.
Organizational Implications Working Document Use this tool to understand the implications of organizational documents/size on strategic alignment, capacity, funding, and scalability.