Tools & Templates
Topics
Coaching for Customer Focus ScenariosUse these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations... |
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L&D Strategy Presentation TemplateUse this tool to document key sections of the L&D strategy. |
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Strategy Exploration GuideUse this guide to understand and conduct the analyses and activities recommended by the Strategy Discovery Tool. |
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Project Retrospective Questions – ToolUse this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned. |
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Organizational Implications Working DocumentUse this tool to understand the implications of organizational documents/size on strategic alignment, capacity, funding, and scalability. |
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Insourcing Feasibility WorkbookUse this tool to evaluate whether insourcing is an appropriate solution and transition to in-house talent acquisition. |
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5 Whys Analysis ToolUse this template to identify root causes of a problem. |
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Fishbone Diagram ToolUse this template to identify and analyze multiple causes of a problem through brainstorming and categorization. |
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Catalog of Lean ToolsUse this catalog to explore common Lean tools. |
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Process Mapping ToolUse this template to outline steps involved in a process and highlight interdependencies. |
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