Learning & Development
Topics
Enable the Transition to Leadership for First-Time Managers StoryboardProactively build a solid leadership foundation to drive organizational results on the front lines and strengthen the leadership pipeline. |
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Enable the Transition to Leadership for First-Time ManagersDownload this research to prioritize developing first-time managers by outlining expectations and designing comprehensive development programs that set first-time managers... |
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Tackle Challenging Conversations to Support Customer Satisfaction InfographicThis infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations. |
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Customer Accountability Tracking ToolShare this tool with emerging leaders to help structure the way they track accountabilities for specific client needs. |
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Framing the Customer Journey Reflection ToolDistribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with... |
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Demonstrate Customer Focus as an Emerging Leader – Learning GuideShare this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their... |
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Demonstrate Customer Focus as an Emerging LeaderShare this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to solve... |
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Self-Assessment Tool for Time ManagementThis tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can... |
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The Emerging Leaders' Guide for Time Management – Learning GuideShare this guide with emerging leaders in your organization to equip them with strategies for effective time management, prioritizing tasks, and overcoming procrastination... |
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Create Self-Nudges to Make Time Management More Intuitive InfographicShare this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach, it... |
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