Microlearning: Strengthen Your Internal Customer Focus

Author(s): Hannah Allen

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In today's complex work world, a strong internal customer focus is needed to foster more collaborative, supportive, and efficient organizations. By the end of this learning content, learners will be able to:

  • Describe the importance of maintaining a strong internal customer focus.
  • Build their understanding of their internal customers and their internal customers' needs.
  • Identify internal customer challenges and propose helpful solutions.
  • Apply strategies for effectively communicating with internal customers.

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