Culture

Shape the Frontline Employee Experience Tactics Catalog

Use this catalog to explore and select employee experience tactics.

Employee Experience Tactics Workbook

Use this workbook to document detailed notes on selecting and tailoring frontline employee experience tactics to support experience goals.

Case Studies: Shape the Frontline Employee Experience

Refer to these case studies for examples of shaping the frontline employee experience.

DEI Lens: Shape the Frontline Employee Experience

Use this download to review the diversity, equity, and inclusion considerations when shaping the frontline employee experience.

Frontline Employee Experience Workbook

Use this tool to document key decisions and insights while working through Step 1 of the Shape the Frontline Employee Experience storyboard.

Shape the Frontline Employee Experience Storyboard

This research provides guidance for HR to develop targeted frontline employee experience tactics that support talent engagement, performance, and retention.

Shape the Frontline Employee Experience Executive Briefing

Use this briefing to make the case for shaping the frontline employee experience to the executive team.

Shape the Frontline Employee Experience

Use this research to select and tailor employee experience tactics that directly address the needs of frontline workers and improve their day-to-day experience.
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Ingrain and Sustain Employee Recognition Storyboard

Develop a sustainable, ingrained recognition program that is based on core values, organizational objectives, and employee preferences.

Case Studies: Ingrain and Sustain Employee Recognition

Learn from these organizations to develop a sustainable, ingrained recognition program that is based on core values, organizational objectives, and employee preferences
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