Frontline workforce contributions directly impact service quality, operational outcomes, and the customer experience in an organization. Designing a positive frontline employee experience that is tailored to their needs and realities is critial to organizational success, driving improved performance, retention, and innovation. This research will help you:
- Identify frontline employee needs.
- Select and tailor employee experience tactics.
- Implement tactics and plan for iteration.
Use this storyboard to shape the employee experience around the needs and realities of the frontline workforce.