Service desk
Service Desk Technician - Level I
Job Description: Job Description
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the...
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level..
Demonstrate Customer Focus as an Emerging Leader
Blueprint: Learning & Development
Share this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to solve complex customer challenges.
Tackle Challenging Conversations to Support Customer Satisfaction Infographic
Tools And Templates: Learning & Development
This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Hoteling and Hot-Desking: A Primer
Note: Culture
The terms hot-desking and hoteling are increasingly common amid return-to-the-workplace conversations. Adopting more flexible workspaces can reduce costs and put your organization on a path primed for sustainability and success.
Consider adding descriptions of desk location and desk types (i.e. standing desks, phone access, Polycom connectivity) to facilitate the workstation booking process for employees.Considering the current global landscape, ensure that you are creating a safe and workable space for your employees.
Overcome the Challenges of Project Management
Blueprint: Learning & Development
HR professionals can use this resource to help them overcome barriers in the project management process by understanding the current state, aligning with decision maker priorities, energizing project teams over time, and transitioning to an operational mindset.
Combat Project Management Barriers Reflection Tool
Tools And Templates: Learning & Development
HR professionals can use this tool to visualize the capacity on the project team to determine task owners across the project timeline.
Craft an Internal Communications Strategy
Blueprint: HR Technology & Operations
Download our research to craft an effective internal communications strategy to enable the organization to meet its strategic goals.
Employee and Labor Relations
Academy Course: HR Technology & Operations
Build and improve upon the employee and labor relations function in your organization. Balance the priorities of efficiency, equity, and voice to meet the needs of both the employer and employees.
Desktop Technician
Job Description: Job Description
The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. The person will also troubleshoot problem areas and provide end-user assistance where required.
The Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s desktop computing environment. The person will also troubleshoot problem areas and provide end-user assistance where required..
Workshop: Optimize Your Span of Control
Note: HR Strategy
Use this workshop outline to complete a three-day workshop for the Optimize Your Span of Control project.
On-Call Policy and Agreement
Policies: Policies
Maintaining an organization where employees need to be on-call requires a finely-tuned policy to outline expectations.
An agreement between the employee and the organization. Every organization with on-call staff should have a well-defined policy and employee agreement. Use this template to take the pain out of drafting these critical documents..
Webinar - CHRO Roundtable HR Wellbeing and Resilience
Video: HR Strategy
Webinar
Webinar - CHRO Roundtable HR Wellbeing and Resilience. webinar. video. HR Strategy. Webinar.
2021 HR Trends
Live Webinar:
We will discuss the four key HR trends we foresee in 2021:1. Diversity, Equity, and Inclusion (DEI) at the forefront of the conversation
2. HR, thrust into the spotlight
3. Remote work: the office of the future?
4. Digital transformation: accelerated
.
Catalyze Cross-Functional Collaboration
Blueprint: Culture
Increasing complexity, both inside organizations and in the external environment, is resulting in more challenging problems. To address these, different types of specializations and knowledge need to be brought together to create effective solutions. This makes cross-functional collaboration a...
Catalyze Cross-Functional Collaboration Worksheet
Tools And Templates: Culture
Use this tool to identify solutions that are applicable to your organization and record a description of your chosen solutions.
Establish a Communication and Collaboration System Strategy
Blueprint: HR Technology & Operations
Communication and collaboration portfolios are overburdened with redundant and overlapping services. Between Office 365, Slack, Jabber, and WebEx, the business is supporting a collection of redundant apps. This redundancy takes a toll on IT, and on the user.
Enterprise Communication and Collaboration System Business Requirements Document
Tools And Templates: HR Technology & Operations
Use this template to document the requirements for your enterprise communication and collaboration system.
Equip Managers to Effectively Manage Virtual Teams
Blueprint: Learning & Development
Hybrid work arrangements are increasing, and in many organizations having hybrid team members is business as usual. Training managers to become more planful and adjust behaviors can positively impact engagement and the productivity of their hybrid teams.
Work-From-Home Tips for Managers
Tools And Templates: Culture
Provide managers with this infographic to help them maintain productivity and support their teams as they work remotely.
Management Fundamentals
Management Fundamentals
Company Become a Member Member Resources Services Certifications Contact Us Today Toll-Free (US & Canada): 1-877-281-04801-877-281-0480 International: +1-519-936-2659+1-519-936-2659 Request a Demo IT Research & Advisory Services Title Please confirm the appointment time and click Schedule..
Run Better Meetings
Blueprint: Culture
The pandemic introduced many to the importance of running meetings well, whether they are held in person, remotely, or in a hybrid delivery model. You have an opportunity to empower the business by improving meetings: a challenge that touches on IT, HR, and the business.
Run a Virtual or Hybrid Meeting Checklist
Tools And Templates: Culture
A handy, one-page reference for your employees to help them run better virtual and hybrid meetings.
Webinar - HR 2021 Trends
Video: HR Strategy
Webinar
Webinar - HR 2021 Trends. trends. video. HR Strategy. Webinar.
IT Vendor Performance Manager
Job Description: Job Description
The IT vendor performance manager (VPM) provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations.
The performance manager monitors the day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root-cause analysis, and works with the vendors on continuous improvement.
Develop a Resilient Workforce
Blueprint: HR Strategy
The world of work is changing rapidly and employees are not always able to keep up. This impacts turnover, physical health, negative feelings at work, and chronic work stress. Lack of employee resilience doesn’t only impact the individual, it also has significant impacts on organizational...
Resilience and Sustainability
Academy Course: HR Strategy
Create business continuity plans and build organizational resilience. Learn the process of identifying threats and business disruptions, planning how to react, and communicating and launching overall business continuity.
Equip Managers to Improve Engagement Action Planning
Blueprint: Learning & Development
Engaged employees feel energized, passionate, and dedicated, and they are highly involved with their work and the organization. Help improve engagement action planning by providing managers with the skills and tools necessary to perform well in their role.
Team Engagement Discussion Activities
Tools And Templates: Learning & Development
Use this tool to facilitate engagement discussions with your team.
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Harness the Potential of Generative AI in HR
Uncover the value and minimize the risk of generative AI in HR.
