IT Vendor Performance Manager

Author(s): Rachel Stewart

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The IT vendor performance manager (VPM) provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. The performance manager monitors the day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root-cause analysis, and works with the vendors on continuous improvement. Additionally, they take appropriate action to correct failed activities, functions, and processes.

Use this template to create tailored descriptions of the role as it aligns to your organization.

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