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Catalyze Cross-Functional Collaboration

Craft targeted solutions to increase collaboration and drive results.

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Contributors

  • Melodie Barnett, Managing Partner, Pivot Communication
  • Vickie Brint, Vice President, HR & OD, Nutranext (A Clorox Company)
  • Phil Buckley, Managing Director, Change with Confidence, Former Global HR Director, Cadbury plc.
  • Bill DeMichiel, Senior Vice President, Sales Management, Fairfield County Bank
  • Amy C. Edmondson, Novartis Professor of Leadership & Management, Harvard Business School, Co-Author of Extreme Teaming
  • Chris Ernst, Global Head, People & Organization Potential, Bill & Melinda Gates Foundation
  • Heidi K. Gardner, Distinguished Fellow & Lecturer, Harvard Law School, Author of Smart Collaboration: How Professionals and Their Firms Succeed by Breaking Down Silos
  • Stephanie Goetsch, River Valley Bank, Organizational Development
  • J.D. Lester, Vice President, Human Resources & Administration, Texas Windstorm Insurance Association
  • Robert K. Logan, Professor Emeritus, Department of Physics, University of Toronto, Co-Author of Collaborate to Compete: Driving Profitability in the Knowledge Economy
  • Sunil Meharia, HRIS and Analytics Business Analyst, City of Edmonton
  • Deanne Robblee, Senior Organizational Effectiveness Specialist, Lethbridge College
  • Thea Singer Spitzer, Author of The Power of Collaboration: Powerful Insights from Silicon Valley to Successfully Grow Groups, Strengthen Alliances, and Boost Team Potential, Former Organizational Consultant, Microsoft
  • James Tyer, Director, Customer Success, SWOOP Analytics, Co-Author of Social Learning: How to Implement and Measure Collaborative Behaviors and Practices in the Workplace
  • Vanessa White, Chief Human Resources Officer, Maple Lodge Farms

Your Challenge

  • Traditional solutions, such as restructuring and changing the culture, require significant resources and take years to successfully implement (if ever!).
  • The root causes of poor collaboration are difficult to assess.
  • It can be difficult for HR to get enough buy-in from leaders to change siloed behaviors.

Our Advice

Critical Insight

  • HR can take ownership of fostering cross-functional collaboration by initiating targeted changes within its sphere of control that have a ripple effect across the organization’s culture.

Impact and Result

  • Identify an organizational need that leaders will rally around as a common purpose for collaboration.
  • Take time to understand the root causes of poor collaboration between functions.
  • Select and implement targeted solutions that drive cross-functional collaboration.

Research & Tools

1. Outline clear goals

Identify which functions are struggling to collaborate, find a common need for cross-functional collaboration, and examine the existing network of relationships between key functions.

2. Identify targeted solutions

Conduct focus groups to identify the root causes of poor collaboration and determine which solutions are best aligned to resolving them.

3. Create an action plan

Create a detailed change and communication plan with a process for iteration and updates to solutions.

Guided Implementations

This guided implementation is a five call advisory process.

Guided Implementation #1 - Outline clear goals

Call #1 - Discuss project plan, key success factors, data collection, and stakeholder involvement.
Call #2 - Review results of stakeholder conversations and data analysis to help create clear goals for collaboration.

Guided Implementation #2 - Identify targeted solutions

Call #1 - Discuss focus group planning to identify the right groups and customize questions.
Call #2 - Determine which solutions are most appropriate.

Guided Implementation #3 - Create an action plan

Call #1 - Review the HR Action and Communication Plan.

Onsite Workshop

Discuss This Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Explore Current Collaboration Practices

The Purpose

Gain insight from stakeholders using focus groups.

Key Benefits Achieved

Insight into current collaboration challenges and successful strategies.

Activities

Outputs

1.1

Conduct focus groups.

  • Focus group insights

Module 2: Identify Priority Issues With HR

The Purpose

Determine the most pressing challenges to effective collaboration.

Key Benefits Achieved

Addressed the most pertinent challenges experienced within the organization.

Activities

Outputs

2.1

Present results of focus groups.

2.2

Prioritize collaboration challenges.

  • Prioritized list of challenges inhibiting collaboration

Module 3: Create an HR Action Plan

The Purpose

Create an action plan to implement collaboration solutions.

Key Benefits Achieved

A plan to implement and communicate HR-initiated solutions for organizational collaboration.

Activities

Outputs

3.1

Identify HR-initiated solutions.

  • HR-initiated solutions identified
3.2

Discuss HR-enabled solutions.

3.3

Prioritize HR-initiated solutions.

  • HR-initiated solutions prioritized
3.4

Create action plan for HR-initiated solutions.

  • HR Action Plan
3.5

Identify key stakeholders for HR-enabled solutions.

  • Key stakeholders for HR-enabled solutions identified
3.6

Determine next steps for HR-enabled solutions.

  • Next steps for HR-enabled solutions determined