- Exit surveys often have low response rates due a failure to send surveys as soon as departing employees submit their resignations and employee beliefs that feedback will not be acted upon.
- Actions may focus on addressing immediate issues rather than following up with respondents to clarify feedback and conducting a full analysis of the results.
- Exit survey data analysis is often done in a silo, without examining other employee survey data such as new hire or engagement for consistent themes or insights.
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Our Advice
Critical Insight
Demonstrate that the organization values and leverages feedback from departing employees to improve the employee experience.
Impact and Result
- Tap into the perspective of departing employees to identify overall trends behind resignations.
- Focus on the insights the data reveals to make organizational improvements and resolve issues that cause premature departure.
- Source qualitative data to understand the context behind the results and action plan with greater impact.