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Establish a Communication and Collaboration System Strategy

Don’t waste your time deploying yet another collaboration tool that won’t get used.

Our sister company, Info-Tech Research Group, has kindly made this resource available to McLean & Company Members.

  • Communication and collaboration portfolios are overburdened with redundant and overlapping services. Between Office 365, Slack, Jabber, and WebEx, IT is supporting a collection of redundant apps. This redundancy takes a toll on IT, and on the user.
  • Using systems that are not implemented by the organization is easier than ever, and cheap sharing tools are viral. Users are literally carrying around computers in their pockets (in the form of smartphones). The organization often has no visibility into how these devices – and the applications on them – are used for work.

Executive Summary

Critical Insight

  • You don’t know what you don’t know. Unstructured conversations with users will uncover insights.
  • Security is meaningless without usability. If security controls make a tool unusable, then users will rush to adopt something that’s free and easy.
  • Training users on a new tool once isn’t effective. Engage with users throughout the collaboration tool’s lifecycle.

Impact & Result

  • Few supported apps and fewer unsupported apps. This will occur by ensuring that your collaboration tools will be useful to and used by users. Give users a say through surveys, focus groups, and job shadowing.
  • Lower total cost of ownership and greater productivity as a result of having fewer apps in the workplace and better utilizing the functionality of those apps.
  • Higher end-user satisfaction. Tools will be better suited to users’ needs, and users will feel heard.

Research & Tools

1. Create a shared vision on the future of communication and collaboration

Identify and validate goals and collaboration tools that are used by your users and the collaboration capabilities that must be supported by your desired enterprise collaboration system (ECS).

2. Map a path forward

Map a path forward by creating a collaboration capability map and documenting your ECS requirements.

3. Build an IT and end-user engagement plan

Effectively engage everyone to ensure the adoption of your new ECS. Engagement is crucial to the overall success of your project.

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