On-Call Policy and Agreement

Author(s): Jennifer Perrier

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On-call policies must be detailed and descriptive, outlining the conditions where employees are considered on-call, what is expected of them during this time, and the responsibility of the organization to accommodate on-call staff. Included in this template are descriptions of:

  • The definition of "on-call."
  • Administration procedures.
  • Conditions and restrictions.
  • An agreement between the employee and the organization.

Every organization with on-call staff should have a well-defined policy and employee agreement. Use this template to take the pain out of drafting these critical documents.

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