Turn Organizational Culture into a Competitive Advantage

Unleash the power of culture to enable your strategy.

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Your Challenge

  • There is confusion about how to translate culture from an abstract concept to something that is measurable, actionable, and process driven.
  • Organizations lack clarity about who is accountable and responsible for culture, with groups often pointing fingers at each other.

Our Advice

Critical Insight

  • When it comes to culture, the lived experience can be different from stated values. Culture is the pattern of behaviors and the way work is done, rather than simply perks, working environment, and policy.
  • Executives’ active participation in culture change is paramount. If they aren’t willing to change the way they behave, attempts to shift the culture will fail.
  • Elevate culture to a business imperative. Foster a culture that is linked to strategy rather than trying to replicate the hot culture of the moment.
  • Target values that will have the greatest impact. Select a few focus values as a guide and align all behaviors, HR processes, and work practices to those values.

Impact and Result

  • Executives need to clarify how the culture they want will help achieve their strategy and agree on the focus values that will have the maximum impact.
  • HR needs to measure the current state of culture and facilitate the process of leveraging existing elements while shifting undesirable ones.

Contributors

  • Allen Annett, HR/OD Consultant and Executive Coach, DMD Connects
  • Richard Barrett, Speaker, Author, and Values Thought Leader, Barrett Values Centre
  • Greg Besner, CEO, CultureIQ
  • Marcia Buchholz, Associate Vice President of Human Resources, University of Calgary
  • Phil Buckley, Managing Director, Change with Confidence
  • Alexis Dean, Founder and Chief Experience Officer, Dovetail
  • Michael Franklin, Employee Engagement Specialist, MagnaCare
  • Ivan Joseph, Director of Athletics, Ryerson University
  • Carol Leaman, CEO, Axonify Inc.
  • Edward Marshall, Adjunct Professor at Duke University, http://www.marshallgroup.com
  • Colleen Meeker, Vice President of Human Resources, Victorinox Swiss Army, Inc.
  • Catherine Spence, Co-Founder, Pomello
  • Carolyn Taylor, CEO, Walking the Talk
  • Dr. John Traphagan, Professor of Religious Studies and Human Dimensions of Organizations, University of Texas
  • Dr. David S. Weiss, President & CEO of Weiss International Ltd., http://www.weissinternational.ca

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See how all the steps you need to take come together, with tools and advice to help with each task on your list.

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Get to Action

  1. Determine current culture and identify focus values

    Complete a cultural assessment and select focus values to form core culture efforts.

  2. Give executives the tools to drive change

    Enable executives to gather feedback on behavioral perceptions and support behavioral change.

  3. Align HR processes to culture

    Review all areas of HR to understand where the links to culture exist and create a playbook to guide changes to HR processes.

  4. Spread and manage culture

    Align behaviors to focus values and pilot the process with senior leaders.

Guided Implementation icon Guided Implementation

This guided implementation is a seven call advisory process.

    Guided Implementation #1 - Determine current culture and identify focus values

  • Call #1: Confirm you are prepared to chair the culture kick-off meeting prior to meeting with the executive team.

  • Call #2: Create a strategy to measure the current culture in your organization.

  • Call #3: Discuss the results of the cultural assessment and prepare for the action meeting.

  • Guided Implementation #2 - Give executives the tools to drive change

  • Call #1: Set up 360 Degree Feedback for the executive team and discuss if a group meeting is appropriate.

  • Guided Implementation #3 - Align HR processes to culture

  • Call #1: Review HR processes to understand where to prioritize action and learn about best practices for influencing behavior.

  • Call #2: Discuss the facilitation process and review changes to the facilitation guide.

  • Guided Implementation #4 - Spread and manage culture

  • Call #1: Check in after all meetings have been conducted to determine when the process will need to be refreshed.

Onsite Workshop

Module 1: Work With Executive Team to Define Focus Values

The Purpose

  • Describe the desired future state and anticipate challenges in changing culture.
  • Review feedback on current culture and develop the action plan to shift to desired state.

Key Benefits Achieved

  • McLean & Company’s model for turning culture into a competitive advantage is used to align strategy and values with actioned behaviors.
  • Current state is evaluated and desired state is described with specific focus values.
  • Project goals, timeline, and resources are determined.

Activities: Outputs:
1.1 Hold kick-off meeting.
  • Culture Documentation Template
1.2 Hold action meeting.
  • Cultural Assessment Report Template

Module 2: Review HR Processes

The Purpose

  • Guide HR through a prioritized action plan with assigned accountability.
  • Evaluate current core competencies to determine applicability with revived culture focus values.
  • Outline internal communications to gain greater buy-in.

Key Benefits Achieved

  • HR’s action plan is outlined.
  • Competencies are aligned with culture.
  • Communications plan is determined.

Activities: Outputs:
2.1 Create an HR action plan.
  • HR Culture Playbook
2.2 Review core competencies.
  • Organizational core competencies evaluated for focus value alignment
2.3 Develop the HR communication plan.
  • Internal communications planned

Module 3: Review HR Processes and Prepare to Facilitate Work Practice Meetings

The Purpose

  • Encourage desired behaviors with first-wave program group.
  • Prepare to cascade facilitation of desired behaviors throughout the organization.

Key Benefits Achieved

  • Behaviors displaying focus values are reinforced.
  • Culture Facilitation Guide is tailored to the needs of leaders throughout the process.

Activities: Outputs:
3.1 Outline recognition program for early adopters.
  • Method outlined to positively reinforce desired behaviors
3.2 Customize the Culture Facilitation Guide for Leaders.
  • Culture Facilitation Guide for Leaders

Module 4: Work With Executive Team to Review Behaviors

The Purpose

  • Provide executives with an awareness of perceptions of their observed behaviors.

Key Benefits Achieved

  • Support the desired cultural shift through modeled behaviors from senior leaders.

Activities: Outputs:
4.1 Review leader behaviors.
  • Executive Reflection Template

Workshop Icon Book Your Workshop

Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn’t enough, we offer low-cost onsite delivery of our Project Workshops. We take you through every phase of your project and ensure that you have a road map in place to complete your project successfully.

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