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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Leadership Development

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First-Time Manager Program Checklist – Direct Manager Use this checklist to capture first-time manager development tasks for direct managers.
Enable the Transition to Leadership for First-Time Managers Storyboard Proactively build a solid leadership foundation to drive organizational results on the front lines and strengthen the leadership pipeline.
Enable the Transition to Leadership for First-Time Managers Executive Briefing Use this document to make the case to your executives for building a first-time manager program to support new people leaders in the organization.
Enable the Transition to Leadership for First-Time Managers Download this research to prioritize developing first-time managers by outlining expectations and designing comprehensive development programs that set first-time...
First-Time Manager Program Needs Analysis Tool Use this tool to outline first-time manager expectations, analyze existing initiatives, and determine program needs.
First-Time Manager Learning Path Tool Use this tool to determine first-time manager program delivery, initiatives, and timeline, and plan appropriate timing, duration, and relevance of development opportunities.
First-Time Manager Program Checklist – First-Time Manager Use this checklist to capture first-time manager development tasks for first-time managers.
First-Time Manager Program Checklist – HR Use this checklist to capture first-time manager development tasks for HR.
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.