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Leadership Development

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First-Time Manager Program Checklist – HR Use this checklist to capture first-time manager development tasks for HR.
Framing the Customer Journey Reflection Tool Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
Create Self-Nudges to Make Time Management More Intuitive Infographic Share this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach, it...
The Emerging Leaders' Guide for Time Management – Learning Guide Share this guide with emerging leaders in your organization to equip them with strategies for effective time management, prioritizing tasks, and overcoming procrastination...
Self-Assessment Tool for Time Management This tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can...
Evolve Your Leadership Identity Tool Help leaders evolve their identity to align with the complex responsibilities and experiences as they advance over time.
Lead Effective Skip-Level Meetings – Learning Guide This guide provides leaders of leaders with strategies to help them lead effective skip-level conversations with staff. This includes strategies for communication, building...