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Navigate Change

Change is complicated. Change management should be simple.

  • Organizations underestimate the importance of the people side of change. Often, the people element is addressed at the last minute – an ineffective and inauthentic approach.
  • Many people perceive change management as a complicated, overwhelming process.

Our Advice

Critical Insight

  • Change may be complex, but change management doesn’t have to be. Simplify complex change by breaking it down into manageable milestones.
  • People are always looking for what is new in change management. However, existing models are not broken – the problem lies in the execution and a lack of focus on the people impact.
  • Tying change metrics to performance metrics for managers and leaders is an effective way to ensure that someone has accountability for sustaining the change post-implementation.

Impact and Result

  • While change can be complicated, change management does not have to be. Break change into digestible components to make it manageable.
  • Take the time upfront to be planful about change. Assess readiness and stakeholders to create a customized, relevant, and detailed action plan to effectively address change.
  • Develop change resiliency in employees to increase their ability to adapt to change.

Navigate Change

1. Prepare for the change

Determine HR responsibilities, readiness of organization to change, effect of change on stakeholders, and overall impact of change.

3. Implement and sustain the change

Prepare manager training, implement and iterate, and develop change resiliency in the organization.

4. Launch LMS training

Instill learning throughout the organization. Import an interactive eLearning module into your business’ existing learning management system.

Change Management

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How to complete this course:

Use these videos, along with the Project Blueprint deck above, to gain an understanding of the subject. Start with the Introduction, then move through each of the Course Modules. At the end of each Module, you will be required to complete a short test to demonstrate your understanding. You will complete this course when you have completed all of the course tests.

  • Number of Course Modules: 5
  • Estimated Completion Time: 1.5 hours

Learning Outcome

Learn the initiatives and techniques HR can use to build their change management capability, increase buy-in and adoption in their organization, and sustain change so that momentum and gains aren’t lost over time.

Learning Objectives

By the end of this course, learners will be able to:

  • Identify change management as a set of clear, manageable components.
  • Begin to assess organizational readiness and key stakeholders’ perspectives.
  • Identify the features of a detailed change management action and communication plan that can be tailored to both the change itself and their organization.
  • Recognize the elements of a sustainment plan that will support momentum and buy-in until the change becomes part of the organization’s culture and processes.

All of our McLean Academy courses have closed captioning available. To turn this function on, click on the C.C. in the bottom right corner of the video screen and click "English" on the options that pop-up.

Course Modules

Now playing

Change Management - Introduction: Build your change management capabilities to support buy-in, adoption, and sustainment

Now playing

Change Management - Module 1: Plan for change

Now playing

Change Management - Module 2: Create the change action and communication plan

Now playing

Change Management - Module 3: Create the sustainment plan

Now playing

Change Management - Module 4: Implement and sustain the change

Workshop: Navigate Change

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Prepare for the Change

The Purpose

  • Define effective change management.
  • Assess readiness for the change.
  • Identify stakeholders and change agents.
  • Complete the impact assessment.

Key Benefits Achieved

  • Guiding principles designed.
  • Stakeholders identified.
  • Change impact assessed.
  • Change agents identified.




Define guiding principles.

  • Guiding principles defined

Review readiness assessment to define key priority areas.


Identify stakeholders.


Conduct stakeholder analysis.

  • Stakeholder analysis conducted

Assess potential impacts of change.

  • Impact analysis completed

Complete doomstorming.

  • Risks established

Select change agents.

  • Change agents identified

Module 2: Create a Change Action and Communication Plan

The Purpose

  • Develop a high-level action and communication plan.

Key Benefits Achieved

  • Action plan for change initiative established.
  • Communications outlined.




Identify change milestones.

  • Change milestones identified

Scope high-level communication principles.


Outline key actions.

  • Key actions outlined

Map communications for each action.

  • Completed change action and communication plan

Module 3: Prepare HR for the Change

The Purpose

  • Prepare FAQs.
  • Tailor the Training Deck: Lead Through Change.

Key Benefits Achieved

  • Customized manager training deck.




Customize FAQs.

  • Customized FAQs

Customize training deck.

  • Customized training deck for managers

Train the trainer (HR).

  • Lead Through Change training completed for HR

About McLean & Company

McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your HR problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Try Our Guided Implementations

Get the help you need in this 3-phase advisory process. You'll receive 8 touchpoints with our researchers, all included in your membership.

Guided Implementation #1 - Prepare for the change
  • Call #1 - Establish an understanding of the change, when HR became involved, and key information to establish about the project.
  • Call #2 - Review project background and discuss how to assess and prepare for the change.
  • Call #3 - Examine results of the assessment and select change agents.

Guided Implementation #2 - Create the change action and communication plan
  • Call #1 - Identify high-level change milestones, select associated metrics, and discuss how to define key communications.
  • Call #2 - Review process to break down milestones into distinct actions and develop supporting communications.

Guided Implementation #3 - Implement and sustain the change
  • Call #1 - Review the Lead Through Change training deck and FAQs. Identify areas of customization.
  • Call #2 - Discuss implementation progress and devise approach to gather and incorporate feedback.
  • Call #3 - Evaluate the Change Resiliency Guide and identify tactics to continue to develop resiliency among employees.


  • Anonymous, Change Management Manager, Retail
  • Anonymous, Management Consultant, Government
  • David A. Shore, Faculty, Harvard University
  • Ian Menard, Managing Partner, Integrated People Management Consulting
  • Dr. Iris Ware, Chief Learning Officer, City of Detroit
  • Michael Keneva, Senior Consultant, Organizational Development, Metrolinx
  • Phil Buckley, Managing Partner, Changing with Confidence
  • Rachel Cotter Davis, Change Management/Organizational Effectiveness Executive, RCD, LLC
  • Susan Howard, Talent Solutions, Bermuda Hospitals Board
  • Wendy Quan, Founder, The Calm Monkey
  • Yvonne Ruke Akpoveta, Organizational Change Management Lead, Olive Blue Incorporated

Originally interviewed for Use Flexible Work Arrangements and Time Off to Attract and Retain Top Talent

  • Kim Velluso, VP Human Resources, Siemens Canada
  • Kashmira Nagarwala, Change Manager, Siemens Canada

Originally interviewed for Unleash HR Capabilities

  • May Tran, CHRL, SPHRi, HR Transformation Lead, Walmart Canada

Search Code: 85350
Published: March 19, 2018
Last Revised: September 17, 2021