Learning & Development

Coaching for Customer Focus Scenarios

Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...

L&D Strategy Presentation Template

Use this tool to document key sections of the L&D strategy.

Project Retrospective Questions – Tool

Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.

Boost HR Credibility Through Project Insights – Learning Guide

This learning guide explores how you, as an HR professional, can use project retrospectives to engage key individuals to foster feedback, share lessons learned and...

Facilitate Effective Project Insights Meetings – Infographic

This infographic provides helpful tactics to facilitate effective project insights meetings to drive results and reinforce HR's credibility as a trusted, strategic partner.

Boost HR Credibility Through Project Insights

Leverage project retrospectives to gain feedback from key players, uncover lessons learned, and decide on recommended actions to drive improvement and better business...

DEI Lens: Build an Employee Mentoring Program

Use this download to review the diversity, equity, and inclusion considerations when developing an employee mentoring program.

Learning in Action: The 360 Feedback Process for Ratees

Use this downloadable and printable resource as a reminder to trigger participants' memory so they can apply these behaviors when asking for and receiving 360 feedback.

Learning in Action: The 360 Feedback Process for Raters

Use this downloadable and printable resource as a reminder to trigger participants' memory so they can apply these behaviors when providing 360 feedback.

Research Snapshot: Develop a Comprehensive Onboarding Program

This snapshot of the full Develop a Comprehensive Onboarding Program research focuses on driving employee engagement and retention with a robust onboarding program that...
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