Act as a Thought Partner to Drive Conflict Management – Learning Guide for HR

Author(s): Kayla Gouthro, Claire Sears

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This guide will enable HR professionals to:

  • Take a coach approach to guide and support leaders in navigating their own conflicts.
  • Identify early warning signs of conflict and know when to step in and provide support.
  • Foster trust and open communication by helping leaders reflect on their own conflicts.
  • Leverage and model emotional intelligence to address conflict with confidence.
  • Empower leaders to take ownership of conflict resolution rather than relying solely on HR.
  • Build resilience by learning to move forward after conflict and help leaders do the same.

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