Learning & Development - Tools & Templates
Topics
Framing the Customer Journey Reflection ToolDistribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with... |
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Tackle Challenging Conversations to Support Customer Satisfaction InfographicThis infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations. |
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Create Self-Nudges to Make Time Management More Intuitive InfographicShare this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach, it... |
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Self-Assessment Tool for Time ManagementThis tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can... |
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Project Roadmap ToolUse this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation. |
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LMS Download: Demonstrate Personal AccountabilityThis interactive microlearning targets core principles of demonstrating personal accountability and is intended to interact seamlessly with your organization’s existing... |
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Plan Your Coach Approach ToolShare this tool with leaders to help them reflect on the thought-provoking coaching questions they would ask in different situations. |
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Coaching Probing Questions ToolThis resource provides HR and leaders with a list of coaching questions to use in different context. |
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Become a Thought Partner Through Curiosity and a Coach Approach – InfographicThis infographic provides leaders with key takeaways on how to leverage their coaching mindset to develop a thought partnership with their direct reports. |
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Establish Accountability in Your One-on-Ones – InfographicThis infographic provides first-time leaders with key accountabilities for successful one-on-ones. |
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