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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning & Development - Tools & Templates

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Handbook: Lead Your Team With Customer Focus Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
Coaching for Customer Focus Scenarios Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...
Learning in Action: Lead Your Team With Customer Focus Use this Learning in Action one-pager to summarize key takeaways from the Lead Your Team with Customer Focus training deck.
L&D Strategy Presentation Template Use this tool to document key sections of the L&D strategy.
Project Retrospective Questions – Tool Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.
Interview Guide Template The Interview Guide Template will help you plan for and execute a structured interview process.
Growth Opportunity Matrix Share this resource with leaders to guide them in having career conversations with their team members and identifying growth opportunities aligned with their goals.
L&D Strategy Workbook Use this tool to document key information to develop the L&D strategy.
L&D Strategy Preparation Tool Use this tool to document key information required to define the strategic direction of L&D.
LMS Download: Decoding Data: The Art of Data Visualization and Interpretation This interactive eLearning module equips learners to identify foundational data visualization and interpretation concepts. It is intended to interact seamlessly with...