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How We Deliver
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Learning & Development - Tools & Templates

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Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Create Self-Nudges to Make Time Management More Intuitive Infographic Share this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach,...
Self-Assessment Tool for Time Management This tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can...
Project Roadmap Tool Use this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation.
LMS Download: Demonstrate Personal Accountability This interactive microlearning targets core principles of demonstrating personal accountability and is intended to interact seamlessly with your organization’s existing...
Plan Your Coach Approach – Tool Share this tool with leaders to help them reflect on the thought-provoking coaching questions they would ask in different situations.
Coaching Probing Questions – Tool This resource provides HR and leaders with a list of coaching questions to use in different context.
Become a Thought Partner Through Curiosity and a Coach Approach – Infographic This infographic provides leaders with key takeaways on how to leverage their coaching mindset to develop a thought partnership with their direct reports.
Establish Accountability in Your One-on-Ones – Infographic This infographic provides first-time leaders with key accountabilities for successful one-on-ones.
Drive Accountability Through Structured One-on-Ones Tool Share this tool with first-time leaders to help them plan and structure their one-on-one agendas.