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Equip Managers to Improve Employee Engagement Using the EXM Dashboard and Design Thinking

Elevate the employee experience using real-time measurement and design thinking.

  • Organizations have few formalized efforts to support the use of real-time engagement measurement tools by leaders.
  • Even in cases where guidance on basic dashboard navigation is provided, many fail to aid leaders in the most critical tasks: accurately interpreting the results and thoughtfully acting on them.

Our Advice

Critical Insight

  • Real-time engagement monitoring is critical to ensure employee engagement issues are surfaced and addressed quickly, before they can fester and negatively impact morale, productivity, and – ultimately – employee retention.
  • Equipping managers to improve employee engagement using the EXM Dashboard trains managers to:
    • Glean basic information from the dashboard, including participation rates, demographics, current state, trending, and comments.
    • Perform more advanced analysis using the dashboard, including response distribution and fluctuation analysis.
    • Act on EXM results and drive engagement using design thinking, including empathy mapping, question construction, and targeted brainstorming.
    • Create an action plan to ensure the training translates into behavioral change that drives team engagement.

Impact and Result

  • Create an environment where the daily actions of leaders, including their consistent use of the EXM Dashboard, help to engage every member of their teams, creating a positive impact on culture, company potential, empowerment, and rewards and recognition.
  • See an improvement in direct business drivers such as agility, cost, quality, and revenue.

Equip Managers to Improve Employee Engagement Using the EXM Dashboard and Design Thinking

1. Equip managers to improve employee engagement using the EXM Dashboard and Design Thinking

Elevate the employee experience using real-time measurement and design thinking.


About McLean & Company

McLean & Company is an HR research and advisory firm providing practical solutions to human resources challenges via executable research, tools, diagnostics, and advisory services that have a clear and measurable impact on your business.

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  • Call #1 - Discuss the training material and how to customize it with organization-specific processes.

Contributors

  • Anonymous Contributor, Marketing, Consumer Packaged Goods Company
  • Melodie Barnett, Managing Partner, Pivot
  • Michelle Berg, CEO, Elevated HR Solutions
  • Michael Blair, Consulting Analyst, Info-Tech Research Group
  • Phil Buckley, Managing Director, Change with Confidence
  • Mark Diker, Director, Human Resources, Penguin Basements Ltd.
  • Barbara Giarelli, HR Representative and Change Manager, Building Construction Products Division, Caterpillar, Inc.
  • Erin Gordon, Vice President Human Resources, Lindt & Sprungli Canada
  • Pernille Hagild, Country HR Manager, IKEA UK/IE
  • Lisa Hodgson, Recruiter, Bruce Power
  • Fathima Jaffer, Senior Manager, Enterprise Employee Experience, TD Bank Group
  • Elan Keshan, Consulting Analyst, Info-Tech Research Group
  • Devorah Klein, Principal Consultant, Marimo Consulting LLC
  • Gabe Kleinman, Director of Content and Marketing, Obvious Adventures
  • Mark Leung, Director, Rotman DesignWorks
  • Melissa Master-Holder, Vice President, Learning and Development, LPL Financial
  • Stacey McCullough, Design Thinking Consultant
  • Jacob Morgan, Author, The Employee Experience Advantage
  • Stephanie Speal, Senior Director, Employee Engagement, Measurement & Employee Experience, CIBC
  • Estela Vázquez Pérez, Director, Employment Brand at Employee Experience, Centre of Expertise, RBC
  • Ben Whitter, Founder, World Employee Experience Institute