Equip Managers to Improve Employee Engagement Using the EXM Dashboard and Design Thinking

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Organizations have few formalized efforts to support the use of real-time engagement measurement tools by leaders.
Even in cases where guidance on basic dashboard navigation is provided, many fail to aid leaders in the most critical tasks: accurately interpreting the results and thoughtfully acting on them.

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Critical Insight

Real-time engagement monitoring is critical to ensure employee engagement issues are surfaced and addressed quickly, before they can fester and negatively impact morale, productivity, and – ultimately – employee retention.
Equipping managers to improve employee engagement using the EXM Dashboard trains managers to:
- Glean basic information from the dashboard, including participation rates, demographics, current state, trending, and comments.
- Perform more advanced analysis using the dashboard, including response distribution and fluctuation analysis.
- Act on EXM results and drive engagement using design thinking, including empathy mapping, question construction, and targeted brainstorming.
- Create an action plan to ensure the training translates into behavioral change that drives team engagement.

Impact and Result

Create an environment where the daily actions of leaders, including their consistent use of the EXM Dashboard, help to engage every member of their teams, creating a positive impact on culture, company potential, empowerment, and rewards and recognition.
See an improvement in direct business drivers such as agility, cost, quality, and revenue.

Equip Managers to Improve Employee Engagement Using the EXM Dashboard and Design Thinking Research & Tools

1. Equip managers to improve employee engagement using the EXM Dashboard and Design Thinking

Elevate the employee experience using real-time measurement and design thinking.

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Contributors

Anonymous Contributor, Marketing, Consumer Packaged Goods Company
Melodie Barnett, Managing Partner, Pivot
Michelle Berg, CEO, Elevated HR Solutions
Michael Blair, Consulting Analyst, Info-Tech Research Group
Phil Buckley, Managing Director, Change with Confidence
Mark Diker, Director, Human Resources, Penguin Basements Ltd.
Barbara Giarelli, HR Representative and Change Manager, Building Construction Products Division, Caterpillar, Inc.
Erin Gordon, Vice President Human Resources, Lindt & Sprungli Canada
Pernille Hagild, Country HR Manager, IKEA UK/IE
Lisa Hodgson, Recruiter, Bruce Power
Fathima Jaffer, Senior Manager, Enterprise Employee Experience, TD Bank Group
Elan Keshan, Consulting Analyst, Info-Tech Research Group
Devorah Klein, Principal Consultant, Marimo Consulting LLC
Gabe Kleinman, Director of Content and Marketing, Obvious Adventures
Mark Leung, Director, Rotman DesignWorks
Melissa Master-Holder, Vice President, Learning and Development, LPL Financial
Stacey McCullough, Design Thinking Consultant
Jacob Morgan, Author, The Employee Experience Advantage
Stephanie Speal, Senior Director, Employee Engagement, Measurement & Employee Experience, CIBC
Estela Vázquez Pérez, Director, Employment Brand at Employee Experience, Centre of Expertise, RBC
Ben Whitter, Founder, World Employee Experience Institute