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Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
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  - HR Research
  - All Services
Browse Member Site
Careers

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Determine the Right Recruitment Process Outsourcing Solution Executive Briefing Use this briefing to make the case for outsourcing TA activities to a Recruitment Process Outsourcing (RPO) solution provider.
Talent Acquisition Pain Points Assessment Workbook Use this workbook to identify Talent Acquisition pain points, which will guide your decision on the appropriate solution for your organization.
Determine the Right Recruitment Process Outsourcing Solution Storyboard Recruitment Process Outsourcing (RPO) isn't for everyone, but it can be essential to freeing up TA resources for strategic projects. Determine whether an RPO solution is...
Determine the Right Recruitment Process Outsourcing Solution There are a number of recruitment process outsourcing (RPO) providers in the market. Download our research guide and learn how to choose the right RPO solution for your...
Demonstrate Customer Focus as an Emerging Leader Share this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to...
Demonstrate Customer Focus as an Emerging Leader – Learning Guide Share this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their...
Navigate the “Demonstrate Customer Focus as an Emerging Leader” Guide – HR Guide This short guide provides HR professionals with advice on how to customize and share the "Demonstrate Customer Focus as an Emerging Leader - Learning Guide" to build...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Framing the Customer Journey Reflection Tool Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.