Learning Content - Tools & Templates

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Manage Different Responses to Your Promotion – Infographic This infographic offers first-time leaders quick takeaways on how to manage the different change responses to their promotion.
Evaluate Change Responses to Your Promotion Tool This tool provides first-time leaders with the space to reflect on their relationships with former peers and formulate an action plan to sustain the relationship as they...
LMS Download: HR Financial Literacy: Understanding the Basics This interactive microlearning will help you become familiar with the basics of financial literacy and is intended to interact seamlessly with your organization’s existing...
Think Critically About AI Use Cases Tool This tool provides emerging leaders with the space to reflect on key considerations for applying AI in their role. It helps decide when and how to use AI and how to propose...
Customer Accountability Tracking Tool Share this tool with emerging leaders to help structure the way they track accountabilities for specific client needs.
Framing the Customer Journey Reflection Tool Distribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with...
Tackle Challenging Conversations to Support Customer Satisfaction Infographic This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.
Create Self-Nudges to Make Time Management More Intuitive Infographic Share this infographic to provide emerging leaders with advice on how to create self-nudges that make time management more intuitive. Along with a step-by-step approach, it...
Self-Assessment Tool for Time Management This tool is to be used with “The Emerging Leaders’ Guide for Time Management” learning guide. Share this self-assessment tool with emerging leaders so that they can...
Project Roadmap Tool Use this tool to create a project plan to support the roadmap and to prepare for technology selection and implementation.