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What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

A "must have" product.

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Fair
  • Altruistic
  • Helps Innovate

Cons

  • Commodity Features

Jonathan P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Great for smaller businesses

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

The best part about the HubSpot CRM is that I actually use it. We previously used Salesforce and it was so foreign to me that I rarely ever logged in. Since the HubSpot CRM is connected right from the marketing dashboard I toggle back and forth constantly.

What is your favorite aspect of this product?

I love that it is built to work with the HubSpot leads that are generated through our sites and works with the tools with the lead nurturing and automation tools. For our company, it is a good stepping stone into using the CRM because it shows the value of a CRM to our sales team without requiring all of the extra input of entering each new lead, since HubSpot adds them for us. This automation is what will likely make the CRM work for us where others have not been a fit.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

We needed a CRM and we tried a whole bunch. This platform definitely helped us while we're starting out and does most of the functions we've needed. I'd definitely recommend it to anyone looking for a pretty basic, easy to use CRM.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Unique Features
  • Efficient Service

Jitendra B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Smart tool with Smart features.

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

Easy to use for both front end user and backend developer. Also front end UI is very easy to understand. Smart content and smart form is unique and differentiate factors.

What is your favorite aspect of this product?

Smart content and smart form is the best features I like most.

What do you dislike most about this product?

Sometimes face bug wih contact section in filers.

What recommendations would you give to someone considering this product?

Very power tool for any company. Must try once.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

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