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What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of Implementation

82

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Data Integration

81

Quality of Features

81

Ease of Customization

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Peter R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Highly Effective CRM platform!

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

It’s user-friendly and offers powerful automation features without requiring extensive technical skills. Additionally, its built-in CRM is free, scalable, and easily customizable, making it a flexible solution for businesses of all sizes.

What is your favorite aspect of this product?

The integration between sales and marketing data helps to create a unified customer view, which improves personalization and conversion.

What do you dislike most about this product?

The pricing can quickly become expensive as you scale up, especially if you require premium features or access to advanced reporting.

What recommendations would you give to someone considering this product?

The more integrated your tools are, the more value you’ll get from HubSpot by creating a seamless workflow across departments.

Pros

  • Effective Service
  • Altruistic
  • Friendly Negotiation
  • Security Protects

julieta S.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

A Dose of Sales Efficiency with HubSpot

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

when we were exploring CRM options, HubSpot Sales Hub stood out right from the start. It’s like they truly understand the complexities of pharma sales—tracking relationships across long sales cycles, managing key decision-makers, and integrating marketing efforts with business development

What is your favorite aspect of this product?

I’d say what really won me over is how easy it is to set up automated sales sequences. Imagine this: You send out an initial email, follow-up emails are timed perfectly, and you get notifications when someone opens the email or clicks a link.

What do you dislike most about this product?

If you're someone who loves ultra-detailed, granular reports, you might feel like it could go one level deeper.

What recommendations would you give to someone considering this product?

As far as impact goes, we’ve seen a clear improvement in the way we manage our leads and prospects. The team isn’t overwhelmed by managing manual tasks anymore. Instead, they’re focusing on what matters—building relationships and closing deals.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Artyom C.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Great SF Sales Competitor to look out for.

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

very user friendly even for people with no CRM experience, this will get them rolling especially for BDRs

What is your favorite aspect of this product?

Probaly the UI and UX are great, super easy to teach people, everything is out there.

What do you dislike most about this product?

Only thing is you have to think a bit more out of the box rather than ready solutions.

What recommendations would you give to someone considering this product?

Find someone that is proficient in hubspot, or if you are quite tech savy their forums are incredibly good and people reply incredibly fast,

Pros

  • Inspires Innovation
  • Acts with Integrity
  • Helps Innovate
  • Continually Improving Product

Cons

  • Less Performance Enhancing
  • Less Productive
  • Commodity Features

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