What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Fair
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Sales Management
Account and Contact Management
Activity and Workflow Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Quality of Features
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Sales Engagement Platforms
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Customer Intelligence
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Lead Management
Translation missing: en.product_page.ratings.score 8.9
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Appointment Scheduling
Translation missing: en.product_page.ratings.score 8.9
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Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.8
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Customer Relationship Management - Enterprise
Translation missing: en.product_page.ratings.score 8.2
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HubSpot Sales Hub Reviews
Thomas C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easiest CRM, very expensive with large price jumps
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
They make everything way more intuitive and simple to use. Fast to setup, fast to establish email campaigns. It just works. However, when going from startup to small business, the price jump is big enough that there is a question of small business scalability.
What is your favorite aspect of this product?
The ease of use and setup.
What do you dislike most about this product?
The price and their CMS platform.
What recommendations would you give to someone considering this product?
IF you can stomach the price, do it. Otherwise, look for something that works for small to medium size businesses.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Commodity Features
- Vendor's Interest First
- Less Generous
Will B.
- Role: C-Level
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2023
Makes it so easy to sell!
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Organization of massive amounts of data in a simple and easy to use interface.
What is your favorite aspect of this product?
The task process, letting users complete tasks as they are moving throughout the system.
What do you dislike most about this product?
The workflows and automations are limited.
What recommendations would you give to someone considering this product?
Spend the money on the professional implementation and training, it will be worth it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Robert H.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jan 2023
Fantastic inbound sales solution.
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Alignment with marketing platforms and website
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Requires lots of training and roll outs the more features you use and can be complex for users the more it is expanded.
What recommendations would you give to someone considering this product?
Consider your overall strategy including marketing technology, if its just a CRM you need its not lively to be the best fit as it's geared to upsell into different solutions such as inbound marketing and websites.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Less Generous
- Less Transparent
