What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Sales Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
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Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.8
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Customer Intelligence
Translation missing: en.product_page.ratings.score 8.6
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HubSpot Sales Hub Reviews
Katebah A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Good starting product for small team
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Hubspot Sales Hub while limited in many ways compared to other tools is a great starting point for small teams. You are able to follow the process of a deal and all the necessary steps included from quote building to contract execution.
What is your favorite aspect of this product?
I appreciate the opportunity to upgrade to different types of services from marketing to services to operations. The upgrades are all on the same platform so you do not have to deal with completely new platforms to go back and forth between.
What do you dislike most about this product?
It can be limited if you already have experience with other platforms such as salesforce which is very extensive in comparison. For teams smaller than 8 I highly suggest using this product.
What recommendations would you give to someone considering this product?
I would highly recommend taking advantage of all the documentation in place to utilize all aspects of the platform and they have a great onboarding program where you have several sessions with your own consultant.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Effective Service
Dani J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Easy to use
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
the easy of analytics and report building
What is your favorite aspect of this product?
Analytics are so easy to use
What do you dislike most about this product?
less connections than SF
What recommendations would you give to someone considering this product?
great second platform if you have SF
Pros
- Helps Innovate
- Efficient Service
- Altruistic
- Continually Improving Product
Cons
- Less Friendly Negotiation
Mary G.
- Role: Finance
- Industry: Consulting
- Involvement: Initial Implementation
Submitted Nov 2021
Stands out in the market
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
I think they stand pretty well against salesforce and oracle. I think it’s their customer support team that wins me over
What is your favorite aspect of this product?
I love the user friendly layout and ease of use in general of the product
What do you dislike most about this product?
I think some of their capabilities could be enhanced, such as client contact organization
What recommendations would you give to someone considering this product?
Comparing it against other CRMs
Pros
- Efficient Service
- Effective Service
- Client Friendly Policies
- Appreciates Incumbent Status
Cons
- Charges for Enhancements
