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What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

88 Likeliness to Recommend

96 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

85

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

78

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of Implementation

82

Ease of IT Administration

82

Business Value Created

82

Usability and Intuitiveness

82

Breadth of Features

81

Ease of Data Integration

81

Quality of Features

81

Ease of Customization

80

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Clare J.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

A Sales Boost with a HubSpot Twist

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub has been instrumental in helping us navigate these complexities, streamlining our sales processes while keeping our focus firmly on the human element.

What is your favorite aspect of this product?

We’ve used HubSpot Sales Hub in our outreach to research institutions and hospital networks. These are key partners for us, and the sales cycle can be long and involved. With HubSpot, we’ve been able to track every email, call, and meeting in one place, ensuring nothing falls through the cracks.

What do you dislike most about this product?

The customization options, while extensive, can sometimes feel a bit rigid—especially if you’re used to more flexible platforms.

What recommendations would you give to someone considering this product?

I’d recommend HubSpot Sales Hub to any marketing or sales professional looking for a comprehensive, easy-to-use platform that brings sales and marketing into perfect alignment. It’s particularly valuable in industries like ours, where the sales process is long and requires meticulous attention to detail.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ricardo F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Very good CRM

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

Very easy to use and has a lot of capabilities

What is your favorite aspect of this product?

Simplicity of use and easy to understand

What do you dislike most about this product?

Sometimes it might get a little confusing when checking in the menus

What recommendations would you give to someone considering this product?

Go for it, it's one of the bests and most well known software for a reason, it's very good

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted May 2024

Basic CRM tool, convenient not so sofisticated

Likeliness to Recommend

5 /10

Pros

  • Saves Time
  • Respectful
  • Generous Negotitation
  • Helps Innovate

Cons

  • Slower Product Innovation
  • Commodity Features
  • Under Delivered

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