What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
96 Plan to Renew
81 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Collaboration
Sales Management
Account and Contact Management
Activity and Workflow Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Sales Engagement Platforms
Score 9.1
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Customer Intelligence
Score 9.0
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Lead Management
Score 8.9
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Appointment Scheduling
Score 8.9
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Sales Analytics
Score 8.8
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Sales Enablement
Score 8.8
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Customer Relationship Management - Enterprise
Score 8.7
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HubSpot Sales Hub Reviews
Dwayne H.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2026
Not the most customized but it work for large orgs
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
Huibspot is easier to navigate than a Salesforce but delivers the same amount of features
What is your favorite aspect of this product?
Phone connect and email tracking. I would prefer it if we're able to track opening of emails
What do you dislike most about this product?
No AI for account overview and that cvan run quieres
What recommendations would you give to someone considering this product?
Understand this is meant for larger companies you are able to get more cusomt solutions but there is nothing wrong with this one
Pros
- Enables Productivity
- Helps Innovate
- Inspires Innovation
- Saves Time
Cons
- Less Performance Enhancing
- Less Efficient Service
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2026
All the benefit of salesforce without the cost
Likeliness to Recommend
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
MOISES R.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Apr 2026
A Top-Tier CRM with Boundless Potential ValUe
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
For me, it’s a very versatile CRM that has allowed us to store a vast amount of information. However, we aren't currently getting as much out of it as we’d like. When I compare it to other CRMs, I feel its potential is almost limitless, as there are still many features we haven’t mastered yet and are learning to make work for us.
What is your favorite aspect of this product?
I’m really loving the AI side of things and how it enriches our prospect data within the CRM. It’s also incredible how well it integrates; for instance, we currently have it synced with Apollo.io and RingCentral.
What do you dislike most about this product?
I think the fact that it has so many features and is so customizable makes it somewhat complex. It requires dedicating several hours a week to truly understand it and set it up properly, ensuring it remains an asset rather than becoming a burden.
What recommendations would you give to someone considering this product?
Since it’s one of the top five CRMs on the market, it practically sells itself. Based on what my boss has mentioned, it's also relatively affordable compared to everything it can do, so it’s definitely a great option.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Efficient Service
