Equip Senior Leaders to Drive Employee Engagement

• It can be difficult to know how to translate engagement survey feedback into action, and senior leaders may have limited opportunities or time to interact with employees.
• Senior leaders may be unaware of their impact on engagement or resistant to feedback, discounting their influence as inaccurate or taking criticism personally.

Our Advice

Critical Insight

• What employees want from senior leaders is actually quite simple: they want to be informed, have the opportunity to interact with their leaders, and be involved in decisions that affect their work life.
• Inspiration is the natural outcome of sharing rationale for decisions, acting on feedback, and building trust with employees.
• Increased interaction can be emotionally demanding for senior leaders and may be uncomfortable for employees at first. However, the organizational benefits of employee engagement outweigh any initial discomfort.

Impact and Result

• Use insights from neuroscience to decrease resistance to feedback and help senior leaders understand and own their impact on employee engagement.
• Guide senior leaders to use McLean & Company’s 3i model as a foundation for increasing their connection with employees: encourage them to find ways to inform, interact with, and involve employees to increase engagement.
• Offer senior leaders practical steps to improve in four key areas: sharing rationale for decisions, acting on feedback, building trust, and inspiring employees.