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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
  - Guided Implementations
  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning & Development

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Understand Responsible AI Use Template This tool is designed to help HR and leaders deepen their understanding of internal AI standards and best practices. This template also provides an outline to help plan how...
Champion Secure and Compliant Use of AI Technologies Equip HR and leaders with the skills to model secure and compliant AI practices and empower others to do the same. This will help boost ethical innovation, protect...
DEI Lens: Reimagine Learning Use this download to review the diversity, equity, and inclusion considerations when recalibrating the learning and development strategy to address organizational...
Handbook: Lead Your Team With Customer Focus Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
Coaching for Customer Focus Scenarios Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...
Strengthen Leaders’ Customer Focus This training deck provides leaders with practical ways to connect their team’s work to customer impact and reinforce customer-focused behaviors.
Training Deck: Lead Your Team With Customer Focus Use this training deck to facilitate first-time leader training on customer focus.
Learning in Action: Lead Your Team With Customer Focus Use this Learning in Action one-pager to summarize key takeaways from the Lead Your Team with Customer Focus training deck.
L&D Strategy Presentation Template Use this tool to document key sections of the L&D strategy.
Boost HR Credibility Through Project Insights – Learning Guide This learning guide explores how you, as an HR professional, can use project retrospectives to engage key individuals to foster feedback, share lessons learned and...