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Home
Membership
How We Deliver
- - Executive Services
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  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers
Events
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Learning & Development

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Emotional Intelligence in Leadership Equip managers to harness emotional intelligence for effective leadership, enabling them to identify and manage emotions in the workplace to improve relationships.
Learning in Action: Equip Managers to Have Effective Performance Appraisal Discussions Use this downloadable and printable resource to equip managers with the tools to conduct effective performance appraisal discussions. This resource is designed to support...
Learning in Action: Equip Managers to Engage in Career Development Discussions Use this downloadable and printable resource to equip managers with the skills and tools needed to engage in meaningful career development conversations that empower...
Learning in Action: Build Effective Mentoring Relationships Use this learning in action sheet to summarize key points from the Build Effective Mentoring Relationships LMS Download.
Foster Conversations to Understand External Customer Needs Infographic This infographic provides leaders with advice on how they can help their internal-facing teams understand external customer needs. It also provides questions they can share...
Four Tactics to Help Your Internal-Facing Team Understand External Customer Needs Infographic This infographic provides leaders with advice on how they can help their internal-facing teams understand external customer needs by providing them with actionable advice...
Connect the Dots Between Your Internal-Facing Team's Contribution and Customer Impact – Learning Guide Share this guide with leaders to empower them to elevate their internal-facing team's connection to customer needs and impact, to drive engagement and boost product and...
Map Internal-Facing Team Contributions to Strategic Objectives Template Share this tool with leaders to help them outline the information they need to convey to their internal-facing teams to help them understand how their work directly impacts...
Connect the Dots Between Your Internal-Facing Team's Contribution and Customer Impact This guide helps first-time leaders enhance external customer focus within their internal-facing teams. It provides hands-on strategies to help teams understand the...
Explore the “Face Imposter Syndrome With Confidence” for First-Time Leaders – Guide for HR This short guide provides HR professionals with advice on how to customize and share the "Face Imposter Syndrome With Confidence" learning guide for first-time leaders and...