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What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

1
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

2% Negative
10% Neutral
88% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Lead Management

86

Account and Contact Management

85

Collaboration

85

Activity and Workflow Management

85

Sales Management

84

Marketing Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

80

Quote Contract and Proposal

79

Mobile

74

Vendor Capability Ratings

Average 81

Availability and Quality of Training

83

Ease of IT Administration

83

Ease of Implementation

83

Business Value Created

82

Ease of Data Integration

82

Usability and Intuitiveness

82

Breadth of Features

81

Quality of Features

81

Ease of Customization

81

Vendor Support

79

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Rebecca S.

  • Role: Sales Marketing
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Very user friendly and intuitive!

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

The customization is great. The dashboard is very easy to navigate.

What is your favorite aspect of this product?

I like the ability to automate my tasks

What do you dislike most about this product?

There are some issues with importing accounts and contacts that become duplicates

What recommendations would you give to someone considering this product?

Make sure sales and marketing are properly trained to get the most out of the software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Clay P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Organize each sales stage to maximize efficiency

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

You can use it to coordinate your team's efforts across the various stages of the sales cycle, including marketing, presales, sales, customer service, etc. Even a novice CRM configurer may get their feet wet and set up the framework for their organization.

What is your favorite aspect of this product?

It facilitates the coordination of your team's efforts throughout the many stages of the sales cycle (marketing, presales, sales, cs, etc.). Finding and fixing holes in your operation's structure to boost profits with minimal effort is the key to running a successful business.

What do you dislike most about this product?

There some difficulty in preserving data consistency due to the intricacy of modification within the hub. Don't get me wrong; the platform performs admirably in the vast majority of uses; I just want to point out that they are aware that certain functionalities may introduce noise to the data.

What recommendations would you give to someone considering this product?

However, as its users mature, their understanding deepens, and its process design expands, it can take on ever-more intricate and expansive configurations. The internet abounds with resources for mastering HubSpot. Their official documentation is also excellent for newcomers.

Pros

  • Reliable
  • Efficient Service
  • Client's Interest First
  • Helps Innovate

Mohammad Ismail H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Fantastic CRM and Easy to use

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

More features and flawless automation.

What is your favorite aspect of this product?

Flawless automation

What do you dislike most about this product?

Email integration

What recommendations would you give to someone considering this product?

If you have existing clients you can try Hubspot and worth the money.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

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