ADP Workforce Now Customer Reviews 2025 | Human Capital Management

What is ADP Workforce Now?

ADP Workforce Now, is an all-in-one software for HR, payroll, time & more. From payroll and HR to talent, benefits, and beyond, ADP Workforce Now adapts to the way you work. ADP Workforce Now gives you access to comprehensive reporting and the analytics you need with relevant, actionable insights. ADP HR Solutions provide a system of human resource management software solutions to streamline the management of human capital and payroll needs for any sized business.

Company Details

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Awards & Recognition

ADP Workforce Now won the following awards in the Human Capital Management - Midmarket category

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0 Top Rated Capabilities

1 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2022

ADP Workforce Now Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP Workforce Now.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

Up 1
Since last award

91 Plan to Renew

Up 3
Since last award

82 Satisfaction of Cost Relative to Value

Up 5
Since last award

78

Product Experience

74

Negotiation and Contract

77

Conflict Resolution

73

Strategy & Innovation

70

Service Experience

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Emotional Footprint Overview

Product Experience:: 78%
Negotiation and Contract:: 74%
Conflict Resolution:: 77%
Strategy & Innovation:: 73%
Service Experience:: 70%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP Workforce Now?

10% Negative

8% Neutral

82% Positive

Pros

Reliable
Security Protects
Acts with Integrity
Transparent

Feature Ratings

Average 79

Leave Management

83

Employee Record

82

Payroll Administration

82

Workforce Planning

81

Position Management

80

Interactive Organizational Chart

80

Time and Attendance

80

Benefits Administration

79

Talent Management

79

Reporting and Analytics

78

Performance Management

77

Vendor Capability Ratings

Average 77

Breadth of Features

81

Ease of IT Administration

79

Business Value Created

79

Usability and Intuitiveness

79

Ease of Data Integration

79

Ease of Implementation

78

Quality of Features

78

Ease of Customization

76

Availability and Quality of Training

74

Product Strategy and Rate of Improvement

73

Vendor Support

72

Also Featured in...

Benefits Administration

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Payroll

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Talent Management

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Workforce Management - Midmarket

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ADP Workforce Now Reviews

Heath B.

Role: Finance
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Great product, but a bit pricey

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP is a great product for all things HR related - organizational charts, notificiations, time off requests and reporting.

What is your favorite aspect of this product?

ADP has top of the line compliance and updates for the latest compliance issues.

What do you dislike most about this product?

The ADP system feels dated and customer support is not always helpful or understanding.

What recommendations would you give to someone considering this product?

Overall, this is a great product and has all the features a business needs for a payroll / human resources product.

Pros

Reliable
Enables Productivity
Effective Service
Caring

Cons

Charges for Enhancements

Shaifali S.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Beautiful product integration

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

Features and data integration

What is your favorite aspect of this product?

Features reliability

What do you dislike most about this product?

Functionality

What recommendations would you give to someone considering this product?

Highly recommended for fair product at fair price

Pros

Continually Improving Product
Reliable
Efficient Service
Effective Service

Harry B.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2023

"Incredible Product"

Likeliness to Recommend

9 /10

What differentiates ADP Workforce Now from other similar products?

ADP Workforce includes tools to help businesses stay compliant with local and federal regulations, reducing the risk of legal issues.

What is your favorite aspect of this product?

ADP Workforce offers a wide range of features, covering payroll, time and attendance, benefits administration, and talent management, providing businesses with a comprehensive solution to manage their workforce.

What do you dislike most about this product?

The cost of ADP Workforce may be a significant factor for smaller businesses, as comprehensive HR solutions can come with a substantial price tag.

What recommendations would you give to someone considering this product?

Ensure that your team receives proper training on using ADP Workforce. Additionally, consider the level of support and customer service provided by ADP to address any issues or questions that may arise.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

ADP Workforce Now

What is ADP Workforce Now?

Company Details

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Awards & Recognition

ADP Workforce Now Ratings

83 Likeliness to Recommend

Up 1 Since last award

91 Plan to Renew

Up 3 Since last award

82 Satisfaction of Cost Relative to Value

Up 5 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+74 Net Emotional Footprint

How much do users love ADP Workforce Now?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Leave Management Tracking/administering employee leave, paid time off, short/long term leave (e.g. illness, personal, maternity, etc.), workflows for leave requests/approvals.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Interactive Organizational Chart An interactive org chart of the company so that users can see roles, departments, teams, etc.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Benefits Administration

Payroll

Talent Management

Workforce Management - Midmarket

ADP Workforce Now Reviews

Heath B.

Great product, but a bit pricey

Likeliness to Recommend

Pros

Cons

Shaifali S.

Beautiful product integration

Likeliness to Recommend

Pros

Harry B.

"Incredible Product"

Likeliness to Recommend

Pros

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Feature Ratings

Leave Management

Employee Record

Payroll Administration

Workforce Planning

Position Management

Interactive Organizational Chart

Time and Attendance

Benefits Administration

Talent Management

Reporting and Analytics

Performance Management

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of Implementation

Quality of Features

Ease of Customization

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support