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Train Managers to Communicate Effectively

A changing workplace means communication context is more complex than ever.

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Contributors

  • Anonymous, Senior Manager, HR Strategy & Communication, Financial Services
  • Anonymous, Organizational Development Communications Specialist, Public Service
  • Anonymous, HR Manager, Financial Services
  • Stephanie Caraway, General Manager – Human Resources & Risk Management, Sanden International (USA), Inc.
  • Lisa Harlow, CHRO, CoastHills
  • Vivian Herrera, HR Manager, Brinks
  • Sally Klauss, Training Analyst, Placer County
  • Mona Najib, HR Manager, LeasePlan USA
  • Nicole La Rocque, Senior Communications Manager, SNL Financial
  • Jim Shaffer, Principal, The Jim Shaffer Group
  • Angela Sinickas, Owner & Founder, Sinickas Communications Inc. ( www.sinicom.com)
  • Lori Woods, Senior Training & Organizational Development Analyst, Placer County

Your Challenge

  • The rapid rate of communication and the increase in verbal and written channels put increased pressure on managers to consider the communication process.
  • Direct reports are often dispersed across domestic and international sites, representing multiple cultures and generations. This adds to the strain on communications.

Our Advice

Critical Insight

  • Communication context considerations are more complex in the workplaces of today, challenging managers to “think before they speak” like never before.
  • Context frames the purpose of communication. It is intent, word choice, speed of speech, body language, and intonation. Context is always present but often overlooked. Effective communication takes context into account.

Impact and Result

  • Identify where these complexities exist in your organization.
  • Establish clear guidelines on effective and appropriate use of communication channels.
  • Increase awareness and train managers to successfully navigate these increased complexities. Training components include:
    • Effective communication and why it matters.
    • Changing workplace and impact on communication.
    • Model communication culture and values.

Research & Tools

1. Assess current communication techniques

Understand communication barriers and effectiveness to identify areas of strength and opportunities for improvement.

2. Customize the manager training deck

Customize the manager training deck for the organization’s communication culture and employee value proposition.

3. Deliver manager training

Plan training logistics and communication plan, set metrics, and design a communication competency framework.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Assess current communication techniques

Call #1 - Discuss assessment questionnaire results and prepare for focus groups.
Call #2 - Review data to prioritize strengths and opportunities for improvement in manager communications.

Guided Implementation #2 - Customize the manager training deck

Call #1 - Clarify the elements of effective communication and considerations for your organization.
Call #2 - Walk through the training deck customization requirements.

Guided Implementation #3 - Deliver manager training

Call #1 - Discuss training options to determine the most appropriate approach.
Call #2 - Review measurements of training success and follow-up action planning considerations.