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- The rapid rate of communication and the increase in verbal and written channels put increased pressure on managers to consider the communication process.
- Direct reports are often dispersed across domestic and international sites, representing multiple cultures and generations. This adds to the strain on communications.
- Communication context considerations are more complex in the workplaces of today, challenging managers to “think before they speak” like never before.
- Context frames the purpose of communication. It is intent, word choice, speed of speech, body language, and intonation. Context is always present but often overlooked. Effective communication takes context into account.
Impact and Result
- Identify where these complexities exist in your organization.
- Establish clear guidelines on effective and appropriate use of communication channels.
- Increase awareness and train managers to successfully navigate these increased complexities. Training components include:
- Effective communication and why it matters.
- Changing workplace and impact on communication.
- Model communication culture and values.
This guided implementation is a six call advisory process.
Guided Implementation #1 - Assess current communication techniques
Call #1 - Discuss assessment questionnaire results and prepare for focus groups.
Call #2 - Review data to prioritize strengths and opportunities for improvement in manager communications.
Guided Implementation #2 - Customize the manager training deck
Call #1 - Clarify the elements of effective communication and considerations for your organization.
Call #2 - Walk through the training deck customization requirements.
Guided Implementation #3 - Deliver manager training