Learning Content
Topics
Types of Content
Basics of Navigating Data for ManagersDownload McLean & Company’s training deck to cultivate effective data literacy strategies and navigate the complexities of a data-driven work world. |
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LMS Download: HR Financial Literacy: Understanding the BasicsThis interactive microlearning will help you become familiar with the basics of financial literacy and is intended to interact seamlessly with your organization’s existing... |
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HR Financial Literacy: Understanding the BasicsAs HR becomes increasingly strategic, it's critical to deepen your financial literacy and understand the impact your work has on the bottom line. |
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Optimize AI as an Emerging LeaderShare this learning resource with emerging leaders to help them think critically about strategic AI use cases in their roles and provide them with tactical approaches for... |
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Think Critically About AI Use Cases ToolThis tool provides emerging leaders with the space to reflect on key considerations for applying AI in their role. It helps decide when and how to use AI and how to propose... |
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Customer Accountability Tracking ToolShare this tool with emerging leaders to help structure the way they track accountabilities for specific client needs. |
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Framing the Customer Journey Reflection ToolDistribute this tool with emerging leaders to organize their reflection and analysis of the customer journey when thinking about the importance of their interaction with... |
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Tackle Challenging Conversations to Support Customer Satisfaction InfographicThis infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations. |
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Demonstrate Customer Focus as an Emerging Leader – Learning GuideShare this guide with emerging leaders to enable them to keep a customer focus while balancing organizational needs, assess customer needs, propose solutions, hone their... |
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Demonstrate Customer Focus as an Emerging LeaderShare this resource with emerging leaders in your organization to help them elevate their critical thinking, relationship management, and communication strategies to solve... |
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