What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
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Workforce Management - Enterprise
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Mounika R.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Sep 2024
Review on UKG pro
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
ability to have payroll and HR together.
What is your favorite aspect of this product?
Customer friendly
What do you dislike most about this product?
Nothing at this time
What recommendations would you give to someone considering this product?
The platform is user-friendly, offering powerful tools for payroll, benefits and employee management.
Pros
- Unique Features
- Inspires Innovation
- Saves Time
- Over Delivered
Angela S.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2024
User- and HR admin-friendly, and a great value!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
The mobile app is outstanding, and the ability for HRIS admins to maintain the application (security set-up, platform configuration, reporting, upgrades, RaaS-to-API integrations) without a team of developers is a game-changer for sure, as is the free training for the life of the product.
What is your favorite aspect of this product?
The mobile app! Many of our end users are mobile-first or mobile-only, so this is beneficial for our business.
What do you dislike most about this product?
WFM system management is still a little clunky, and goals management could use some simplification.
What recommendations would you give to someone considering this product?
Be very clear on your end goals for both HR admins and your users. Communicate openly and frequently with your UKG Launch team, as they are there to ensure your success, and they are willing to share their immense skills and knowledge. Ask questions and keep an open mind! The Launch team is likely to show you an even better way to do things and make the system even more effective. The system is intuitive and easy to use, but I still recommend taking all the training you can in order to maximize the solution and make it work for you. The UKG Community is also a wealth of knowledge, in addition to being super supportive and eager to help.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tara G.
- Role: Finance
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2024
Reliable and user friendly!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
Seamless data flow from HR to Payroll. There are no requirements to "commit" or batch data. Endless customization opportunities.
What is your favorite aspect of this product?
The steps to process payroll are streamlined and intuitive. The user interfaces are very user friendly compared to other products.
What do you dislike most about this product?
Date logic can be tricky to understand. Training is a bit high level at times. Customer support is hit or miss depending on the experience level of the assigned consultant, but I've learned how to communicate with the team and they're always pleasant.
What recommendations would you give to someone considering this product?
Just do it. Understand this is not a service bureau, it is YOUR software. Discover best practices and then make the system custom to your company. It's easy to use and options to customize are endless.
Pros
- Caring
- Respectful
- Fair
- Altruistic
