What is UKG Pro?
UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
2
Since last award
95 Plan to Renew
3
Since last award
75 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Altruistic
- Security Protects
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Position Management
Time and Attendance
Workforce Planning
Learning and Development
Performance Management
Talent Acquisition
Benefits Administration
Talent Management
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of Customization
Ease of Data Integration
Vendor Support
Also Featured in...
Payroll
Translation missing: en.product_page.ratings.score 8.3
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.1
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Talent Management
Translation missing: en.product_page.ratings.score 7.9
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
Kelly D.
- Role: Human Resources
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
UKG Pro is a great investment for your people!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
What differentiates UKG Pro from other similar products is the ability to configure the system the way that works for you rather than adjusting your business needs to fit the product. Also, the resources available for learning an training and the community of users that are always collaborating together and working together to make sure everyone is successful!
What is your favorite aspect of this product?
My favorite aspect of UKG Pro
What do you dislike most about this product?
What I dislike most about UKG Pro is the time it takes to resolve a payment services or tax related case. This seems to be a weak point that could really use some attention.
What recommendations would you give to someone considering this product?
My recommendation for someone considering this product would be to invest the time and resources during the implementation to ensure your team is well trained, you understand the product, and ensuring you set up the system the way you want it to work best for you! This is a huge investment financially, be sure to invest the time needed to set it up accurately. You have the dedicated experts right there, use them and you will be setting yourself up for success from the start!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Brittany B.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2024
One of a kind product with full suite
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
One of the few HRIS systems out there where you can truly get a 1 pane view for everything you need in your day. ATS - Termination and everything in between.
What is your favorite aspect of this product?
has standard out of the box set up with the additional layer of business customization that you need.
What do you dislike most about this product?
Horrible customer support when it goes above and beyond what you know. Wish there would be more opportunity to work directly with the developers and product teams as things seem super simple to fix or improve but takes 3+ years to make it seem possible to happen.
What recommendations would you give to someone considering this product?
make sure that you have a strong tech knowledge and when you learn it, save it cause it will be hard to find it again. Once you make the connections with other customers, or find key individuals that know their UKG stuff there is a world of knowledge at your fingertips and things that you can constantly learn that will make the day to day life of the HR or payroll person easier.
Pros
- Performance Enhancing
- Helps Innovate
- Enables Productivity
- Unique Features
Cons
- Wastes Time
- Less Friendly Negotiation
- Less Efficient Service
Josh L.
- Role: Human Resources
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Nov 2024
Going with the flow...
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
We have been with UKG since 2012-2013, prior to the merger of Ultimate and Kronos, so we have felt the ups and major downs of the customer service. I was not a part of the implementation, so I can't compare it with other products.
What is your favorite aspect of this product?
From an Employee end-user perspective, I think the system is fairly simple to navigate.
What do you dislike most about this product?
Being an Admin, I would like more control over modifying Data feeds, Interfaces, etc. I should have to pay just to have a few deduction codes added and/or removed from a feed.
What recommendations would you give to someone considering this product?
Do you due diligence.
Pros
- Respectful
- Efficient Service
- Effective Service
- Caring
Cons
- Vendor Friendly Policies
- Under Delivered
- Less Performance Enhancing
