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UKG Pro Logo Award Winner Product Badge
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UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Elizabeth C.

  • Role: Human Resources
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Wonderful Product!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Their implementation and customer service are exceptional. The product options are plentiful and useful to our organization. I really appreciate their constant update of their product in meaningful ways.

What is your favorite aspect of this product?

My favorite aspect of this product would be Recruiting and Onboarding. They are concise, easy to use, and are visually appealing.

What do you dislike most about this product?

I dislike the reporting feature. I can extract the information I need, but the platform is so overwhelming. I would be nice of reports, reminders, and alerts were easier to build.

What recommendations would you give to someone considering this product?

The advice I give to a company considering this product is to be prepared for an intense implementation. It's very thorough and well worth the time. Also, get your IT or data team involved, if possible, so they can help build and edit reports.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Britta H.

  • Role: Human Resources
  • Industry: Chemicals
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Intuitive HRIS

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro provides an intuitive experience for end-users with ease of access and availability to tailor the system meet your business needs.

What is your favorite aspect of this product?

One added benefit is the access to the UKG Community. Connecting with like-minded people, sharing insight and challenges allows end-users to help one another quickly.

What do you dislike most about this product?

Sometimes there are limitations to the ways we wish to do things - system capability can influence our ability to make internal changes or seek other software to do so.

What recommendations would you give to someone considering this product?

Be sure to ask questions and make no assumptions. Trust the process for implementation and be sure to arm yourself with a strong internal team that will take the foundation training to learn the system in and out.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Caring

Andrea S.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

So far so good

Likeliness to Recommend

8 /10

What differentiates UKG Pro from other similar products?

Lots of features

What is your favorite aspect of this product?

Integrations

What do you dislike most about this product?

not as self intuitive as others I've used. Reports are trickier

What recommendations would you give to someone considering this product?

good product, lots of features, takes training

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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