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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

Composite Score
8.3 /10
CX Score
8.2 /10
UKG Pro
8.3 /10

What is UKG Pro?

UKG Pro (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

2
Since last award

95 Plan to Renew

3
Since last award

75 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
13% Neutral
85% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Altruistic
  • Security Protects

Cons

  • Under Delivered

Feature Ratings

Average 78

Employee Record

85

Payroll Administration

84

Position Management

79

Time and Attendance

77

Workforce Planning

76

Learning and Development

76

Performance Management

76

Talent Acquisition

75

Benefits Administration

75

Talent Management

74

Compensation Management

73

Vendor Capability Ratings

Average 77

Availability and Quality of Training

81

Business Value Created

81

Breadth of Features

80

Usability and Intuitiveness

79

Quality of Features

79

Ease of IT Administration

77

Ease of Implementation

76

Product Strategy and Rate of Improvement

75

Ease of Customization

75

Ease of Data Integration

74

Vendor Support

73

UKG Pro Reviews

Rashida M.

  • Role: Human Resources
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Easy to use, but pricey

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

I like the ERM/ customer service relationships between client/vendor.

What is your favorite aspect of this product?

My favorite aspects of Pro is it's user friendliness, especially on the Pro Mobile app; and the Document Acknowledgment function.

What do you dislike most about this product?

What I dislike most is that we are charged for features that should come with the module. For example, with Doc Manager we had to pay an additional cost for Mass Signature (the ability to send our handbook out company wide and get signatures) and Mass Doc Ingestion (ability to get our docs from ADP into Doc Manager). Then we were told that no one from UKG would do the doc ingestion and that we had to do it ourselves.

What recommendations would you give to someone considering this product?

Be sure to ask if there are extra prices for things you think would be standard. It's like buying a game and needing to buy DLC on day one.

Pros

  • Respectful
  • Helps Innovate
  • Trustworthy
  • Caring

Cons

  • Charges for Enhancements
  • Vendor Friendly Policies
  • Less Efficient Service

Jeri T.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Improved efficiency, scalable, optimized schedulin

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

The transition to UKG Pro WFM has been highly successful, providing BCS with a robust, scalable solution for time tracking, absence management, scheduling, and reporting. UKG Pro offers a great user experience, comprehensive reporting, seamless scalability, elimination of manual processes, therefore saving our organization valuable administrative time and money and improved our payroll accuracy.

What is your favorite aspect of this product?

All aspects of the employee lifecycle are in one system. From recruitment, to onboarding, scheduling, absence management, timekeeping and performance management, we are able to enhance our employee experience.

What do you dislike most about this product?

Challenges with Global support not knowing or understanding that our platform is unified. The name changes from Dimensions to WFM, Pro, etc are confusing.

What recommendations would you give to someone considering this product?

BCS has seen a marked improvement in operational efficiency, cost control, and employee satisfaction. UKG Pro WFM has become an essential tool in managing our workforce, and our organization looks forward to continuing to leverage the system for future growth. Employees and managers have found the platform user-friendly, with a smooth employee self service experience.

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Melissa W.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

UKG Pro is easy to use

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

I have only used UKG so I do not have a comparison at this time.

What is your favorite aspect of this product?

I love the training that is available for new admins

What do you dislike most about this product?

Everything is split out.

What recommendations would you give to someone considering this product?

Know you current set up so you can help implement UKG to get the best value and ease of use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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