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What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
93 Plan to Renew
1
Since last award
76 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Employee Record
Payroll Administration
Performance Management
Position Management
Talent Management
Learning and Development
Time and Attendance
Talent Acquisition
Benefits Administration
Workforce Planning
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Quality of Features
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Also Featured in...
Payroll
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Workforce Management - Enterprise
Translation missing: en.product_page.ratings.score 8.0
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Talent Management
Translation missing: en.product_page.ratings.score 7.7
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Benefits Administration
Translation missing: en.product_page.ratings.score 7.4
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UKG Pro Reviews
![](https://cdn.softwarereviews.com/production/profile_image/2212480/original/2212480.jpg?1725140061)
Junior G.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
You can manage the workforce.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
By automating processes like benefits administration and payroll processing, UKG Pro helps you minimize the administrative load. Lowers the possibility of mistakes and fines by assisting in ensuring adherence to standards and laws.
What is your favorite aspect of this product?
To organize and track employees' private and work-related data, I like UKG Pro. Also for the automation of administrative tasks and activities related to personnel data. I am able to write personalized reports covering many facets of HRM.
What do you dislike most about this product?
Because it is a cloud-based service, its operation necessitates a continuous Internet connection.
What recommendations would you give to someone considering this product?
For analytics that let decision makers anticipate workforce changes and make data-driven choices, I suggest UKG Pro.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
![](https://cdn.softwarereviews.com/production/profile_image/2217092/original/2217092.jpg?1724861307)
Jennifer K.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Aug 2024
Fantastic product, great end user experience.
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG has the best of technology with great timekeeping. They deliver on what they promise.
What is your favorite aspect of this product?
UKG Community and its resources.
What do you dislike most about this product?
Nothing so far.
What recommendations would you give to someone considering this product?
Plan on what your current system is not providing and build the system you need based off of that analysis.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tarah L.
- Role: Human Resources
- Industry: Healthcare
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Great software and fantastic support team!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG Pro has HCM and WFM dialed in! There are so many tools available to customize to your businesses needs and scales really well across the entire organization. The support team is incredibly helpful and quick to respond. I am fully confident that if I can't figure something out on my own, that UKG will help me. We have had the UKG team come in and give us a full, thorough workflow process overview and help automate and optimize our HR processes in the system and third-party vendors we use. They did a deep dive into our systems, into every corner of the product and helped us streamline our department and our UKG configurations.
What is your favorite aspect of this product?
I love that UKG covers all aspects of our HCM and WFM needs. I can always find a way to create what our leadership team needs, because I always have the tools to do so in the software. The real star of the show is their support team, though. They are so helpful, respectful, empowering, and smart! The software is great, and is very powerful, but the support team will fill in any gaps and that is incredibly valuable to me.
What do you dislike most about this product?
I would like a more customizable dashboard experience for our employees.
What recommendations would you give to someone considering this product?
The software is incredibly powerful and has a lot of interconnected features, that has a bit of a learning curve to figure out. But their support team is fantastic and will navigate you through any of those issues that may come up.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing