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UKG Pro Logo Award Winner Product Badge
UKG Pro Logo Award Winner Product Badge
UKG (Ultimate Kronos Group)

UKG Pro

8.4 /10
UKG Pro
8.4 /10

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details


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Awards & Recognition

UKG Pro won the following awards in the Human Capital Management - Enterprise category

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UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

88 Likeliness to Recommend

1
Since last award

93 Plan to Renew

1
Since last award

76 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative
8% Neutral
90% Positive

Pros

  • Respectful
  • Acts with Integrity
  • Fair
  • Caring

Feature Ratings

Average 79

Employee Record

85

Payroll Administration

83

Performance Management

79

Position Management

78

Talent Management

78

Learning and Development

78

Time and Attendance

78

Talent Acquisition

77

Benefits Administration

77

Workforce Planning

77

Compensation Management

75

Vendor Capability Ratings

Average 79

Availability and Quality of Training

83

Business Value Created

81

Quality of Features

81

Ease of Implementation

80

Breadth of Features

79

Ease of IT Administration

79

Vendor Support

79

Usability and Intuitiveness

79

Product Strategy and Rate of Improvement

78

Ease of Data Integration

78

Ease of Customization

76

UKG Pro Reviews

Junior G.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

You can manage the workforce.

Likeliness to Recommend

9 /10

What differentiates UKG Pro from other similar products?

By automating processes like benefits administration and payroll processing, UKG Pro helps you minimize the administrative load. Lowers the possibility of mistakes and fines by assisting in ensuring adherence to standards and laws.

What is your favorite aspect of this product?

To organize and track employees' private and work-related data, I like UKG Pro. Also for the automation of administrative tasks and activities related to personnel data. I am able to write personalized reports covering many facets of HRM.

What do you dislike most about this product?

Because it is a cloud-based service, its operation necessitates a continuous Internet connection.

What recommendations would you give to someone considering this product?

For analytics that let decision makers anticipate workforce changes and make data-driven choices, I suggest UKG Pro.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jennifer K.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product, great end user experience.

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG has the best of technology with great timekeeping. They deliver on what they promise.

What is your favorite aspect of this product?

UKG Community and its resources.

What do you dislike most about this product?

Nothing so far.

What recommendations would you give to someone considering this product?

Plan on what your current system is not providing and build the system you need based off of that analysis.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tarah L.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Great software and fantastic support team!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

UKG Pro has HCM and WFM dialed in! There are so many tools available to customize to your businesses needs and scales really well across the entire organization. The support team is incredibly helpful and quick to respond. I am fully confident that if I can't figure something out on my own, that UKG will help me. We have had the UKG team come in and give us a full, thorough workflow process overview and help automate and optimize our HR processes in the system and third-party vendors we use. They did a deep dive into our systems, into every corner of the product and helped us streamline our department and our UKG configurations.

What is your favorite aspect of this product?

I love that UKG covers all aspects of our HCM and WFM needs. I can always find a way to create what our leadership team needs, because I always have the tools to do so in the software. The real star of the show is their support team, though. They are so helpful, respectful, empowering, and smart! The software is great, and is very powerful, but the support team will fill in any gaps and that is incredibly valuable to me.

What do you dislike most about this product?

I would like a more customizable dashboard experience for our employees.

What recommendations would you give to someone considering this product?

The software is incredibly powerful and has a lot of interconnected features, that has a bit of a learning curve to figure out. But their support team is fantastic and will navigate you through any of those issues that may come up.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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