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Paylocity

Paylocity

Composite Score
8.4 /10
CX Score
8.5 /10

What is Paylocity?

Paylocity is all-in-one software platform that gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. Paylocity's modern HR and payroll solution streamlines work, enhancing business outcomes. Their unified software suite makes it easier to focus on building your workforce.

Company Details


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Awards & Recognition

Paylocity won the following awards in the Benefits Administration category

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Paylocity Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paylocity.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

5
Since last award

96 Plan to Renew

8
Since last award

77 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paylocity?

2% Negative
11% Neutral
87% Positive

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Under Delivered

Feature Ratings

Average 79

Regulatory Compliance

82

Self Service Portal

81

Benefits Administration

80

Payroll Integration

80

Contributions and Payment Tracking

78

User and Enrollment Management

77

Archiving and Reporting

76

Provider Management

76

Claims Management

74

Vendor Capability Ratings

Average 75

Breadth of Features

78

Business Value Created

77

Quality of Features

77

Product Strategy and Rate of Improvement

76

Usability and Intuitiveness

75

Ease of IT Administration

75

Ease of Implementation

73

Ease of Data Integration

73

Vendor Support

73

Availability and Quality of Training

72

Ease of Customization

71

Paylocity Reviews

Dave L.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Solid, feature-rich, accurate, easy to use HRIS sy

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

Superior HR, Time and Labor, Recruiting, Onboarding, Reporting, and mobile app. Excellent customer service.

What is your favorite aspect of this product?

Intuitive and reliable.

What do you dislike most about this product?

Benefits was implemented separately from HR.

What recommendations would you give to someone considering this product?

Have the demos address all your pain points and special needs.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Rene S.

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2025

Great user and administrator experience

Likeliness to Recommend

10 /10

What differentiates Paylocity from other similar products?

The Knowledge Base is extensive and a great resource. he client services team is accessible and responsive.

What is your favorite aspect of this product?

The Data Insights provide a quick snapshot without having to pull reports.

What do you dislike most about this product?

The new self-service portal "Home" page. I much preferred the prior portal, both as an employee and as an administrator.

What recommendations would you give to someone considering this product?

Highly recommend. Add as many or as few modules as you need knowing that you can add additional modules as business needs change.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cheryl B.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Always improving features

Likeliness to Recommend

9 /10

What differentiates Paylocity from other similar products?

The value for the features offered. Very good client support, training, and knowledge base.

What is your favorite aspect of this product?

The enhanced payroll process. It has cut our payroll time to less than half of what it was before. Worforce management and document capabilities are also good.

What do you dislike most about this product?

Reporting. There is not much customization with the dynamic reporting, and it is too complex for someone who doesn't have hours to spend testing it. How about an enhancement that allows you to drag and drop data fields to create custom reports?

What recommendations would you give to someone considering this product?

Test the demo to get a feel for the product. Speak to someone who has been using it for a while to get a clear understanding of the capabilities and value.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Respectful

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