
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Mohammad Z.
- Role: Student Academic
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Dec 2020
One of the best choice for video Conferencing
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The security of Microsoft teams is better than any video conferencing app out in the market. The video quality and sound they provide is top-notch. Recordings are seamless and can be accessed by any participants, which is very handy and doest take any space on local storage.
What is your favorite aspect of this product?
The product has a vast set of features to get optimum experience while doing meetings. The quality and video interface is, and even a high number of participants can make video call simultaneously. The recording is seamless and does not affect the performance of the meeting and yet provides top-notch recorded session. Whiteboard and screen share helps to have a well-coordinated video conferencing. Has robust and reliable security.
What do you dislike most about this product?
It requires a high-speed and stable network, and any instability affects the video and audio quality drastically. When participants reach the limit, it starts lagging sometimes. We have to download the whiteboard separately. An option of a local recording of the session should be provided.
What recommendations would you give to someone considering this product?
I would say if you are searching a well secure and high-performance application for video conferencing, Microsoft Teams is the right choice for you. You can have amazing video call experience and seamlessly manage any group. It is a complete solution.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2020
Very easy to use and has many great features
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Tom S.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Dec 2020
Teams is a one-stop collaboration solution
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Seamless integration with Office 365 and other Microsoft applications.
What is your favorite aspect of this product?
One app to call, chat, share files and to support end users.
What do you dislike most about this product?
Mobile app is cumbersome.
What recommendations would you give to someone considering this product?
If you are a Microsoft environment, then teams is a no brainer for a collaboration solution.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Vendor's Interest First
- Less Efficient Service
- Less Generous