What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
Up
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 86%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Reliable
- Enables Productivity
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Keyboard Mouse Control
File Transfer
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Kelly C.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2025
Excellent product and makes my life much easier!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The interface is pleasant
What is your favorite aspect of this product?
The calling function
What do you dislike most about this product?
N/A - I like everything!
What recommendations would you give to someone considering this product?
For an easy way to collaboratively work, this is the software for you.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Muammar K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Strong integration with Microsoft ecosystem
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its integration with sharepoint, windows, and microsoft 365
What is your favorite aspect of this product?
Ability to give/request screen control when sharing screen
What do you dislike most about this product?
App has many versions (personal, work, new teams,etc), it makes me confused which app to use
What recommendations would you give to someone considering this product?
If you need strong integration & ecosystem of microsoft like sharepoint, ms windows, ms office, then ms teams is for you
Pros
- Includes Product Enhancements
- Reliable
- Enables Productivity
- Efficient Service
Thakur Anjali R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
Experience with Microsoft Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams differentiates itself from similar products through its tight integration with the Microsoft 365 ecosystem, robust collaboration features, and AI-powered capabilities
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its ability to centralize communication and collaboration, offering a unified platform for various tasks like messaging, video calls, file sharing, and integration with other Microsoft 365 applications. This reduces context switching and streamlines workflows.
What do you dislike most about this product?
issues with its interface, performance, and reliability. Some also find the platform's features lacking or not well-integrated, leading to confusion and frustration.
What recommendations would you give to someone considering this product?
Use for maintain their communication with the office and all over the world
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Inspires Innovation
