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Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

8.9 /10

2707 Reviews Write a Review

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

Up 1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 84%
Conflict Resolution:: 88%
Strategy & Innovation:: 86%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

7% Neutral

90% Positive

Pros

Respectful
Reliable
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Average 80

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Translation missing: en.product_page.ratings.score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Translation missing: en.product_page.ratings.score 8.8

View Microsoft Teams in this category (opens in a new tab)

Digital Workplace

Translation missing: en.product_page.ratings.score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Amin M.

Role: Operations
Industry: Communications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Really Satisfied with the product

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Interface of the system

What is your favorite aspect of this product?

Easy to use and user friendly for communication and cool notification system

What do you dislike most about this product?

Requires high RAMs.

What recommendations would you give to someone considering this product?

To ensure using it in his organization for team communication

Pros

Continually Improving Product
Reliable
Enables Productivity
Caring

Soubhagya R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

Reliable and Integrated Collaboration Platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams differentiates itself through its deep integration with the Microsoft 365 ecosystem, offering seamless access to apps like Outlook, SharePoint, OneDrive, and Office tools all within one platform. This integration enhances productivity by enabling real-time collaboration on documents, easy scheduling, and unified communication (chat, calls, and meetings). Additionally, Teams provides extensive customization options with apps and bots, strong security features, and scalability that suits both small teams and large enterprises.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the Microsoft 365 suite, which allows me to collaborate on documents, communicate, and manage meetings all within a single platform. This integration saves time and keeps everything organized, making teamwork much more efficient.

What do you dislike most about this product?

There’s not much I dislike about Microsoft Teams. It generally works well and meets our needs effectively.

What recommendations would you give to someone considering this product?

I would recommend Microsoft Teams to anyone looking for a comprehensive collaboration tool, especially if they already use Microsoft 365 products. It’s important to invest some time upfront to learn its features, as it’s quite powerful but can feel complex at first. Taking advantage of its integration capabilities will really boost productivity and streamline communication.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sonal P.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Valuable contact tool for business & individuals

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Secure as it provides two-factor authentication, and single sign-on for the protection of data

What is your favorite aspect of this product?

features like channels and bots

What do you dislike most about this product?

Nothing, all good

What recommendations would you give to someone considering this product?

Highly recommended, user-friendly for easy communication

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

Up 1 Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Teams?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

Amin M.

Really Satisfied with the product

Likeliness to Recommend

Pros

Soubhagya R.

Reliable and Integrated Collaboration Platform

Likeliness to Recommend

Pros

Sonal P.

Valuable contact tool for business & individuals

Likeliness to Recommend

Pros

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Title

Up 1
Since last award

Up 1
Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization