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Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Fair
  • Helps Innovate
  • Reliable

Feature Ratings

Average 84

Communications

88

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Presence IM

84

Call Management

84

Centralized Management Portal

83

Audio Transcription

82

Continuous UCC

82

Session Border Controller

80

Speech Access and Personal Assistant

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

85

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Miricke L.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly product which enhances workflow.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams allows users to create customized workflows by integrating with third-party apps or using Microsoft’s Power Platform.

What is your favorite aspect of this product?

If I had to pick, I'd say my favorite aspect of Microsoft Teams is its integration with the broader Microsoft 365 ecosystem. It’s incredibly powerful how seamlessly everything works together. For instance, you can collaborate on a Word document, have a quick chat about it in Teams, schedule a meeting directly from the calendar, and even automate workflows—all within the same platform. This tight integration makes the user experience more efficient and streamlined, especially for teams already using Microsoft products. It’s like everything just “clicks” into place!

What do you dislike most about this product?

The notification system could use some fine-tuning. With the constant stream of messages and updates in busy teams, it can be hard to manage, and sometimes notifications can get lost in the noise. A bit more customization or smarter filtering would make it easier to keep track of important updates without being constantly bombarded.

What recommendations would you give to someone considering this product?

Assess Your Current Tools: If you're already using Microsoft 365 tools (like Outlook, Word, Excel, or OneDrive), Teams will likely integrate smoothly into your existing workflows. It makes sense to leverage those integrations to streamline your team’s productivity. If your organization doesn’t use Microsoft products much, you might want to evaluate how well Teams will fit with your current tools.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Ankit D.

  • Role: Sales Marketing
  • Industry: Machinery
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Teams let you bond the best among your teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It integrates seamlessly with other Microsoft applications thereby reducing the hassle and operating different apps and everything cab be linked and interconnected into one.

What is your favorite aspect of this product?

Direct integration with other MS office apps like one drive and SharePoint entailing easy access to file sharing, real time collaboration through chat and video calls.

What do you dislike most about this product?

Excessive notifications coming from all differently linked apps on teams chats can be irritating at times. Also storage across the other apps of MS 365 can lead to capacity issues.

What recommendations would you give to someone considering this product?

It helps in overall improvement in communication and collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

Johan L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Unlimited collaboration with Microsoft Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Unlike other applications, Microsoft Teams is not just a video conferencing tool. It allows both internal and external communications within and between organizations. Video calling quality is excellent and offers robust security, backed by Microsoft's enterprise-grade standards, ensuring data protection and compliance.

What is your favorite aspect of this product?

It is an exceptional collaboration tool that makes it easy to communicate through chat and video calls, all in one place. It integrates seamlessly with other Microsoft apps, improving productivity through features like file sharing and team channels.

What do you dislike most about this product?

Notifications can be overwhelming.

What recommendations would you give to someone considering this product?

Microsoft Teams is a comprehensive application that adapts to multiple needs. It is easy to use and integrate with other Microsoft applications. The implementation process is simple and customer support is effective in resolving any issues. Overall, it's a great tool.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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