
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Up
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Call Management
Presence IM
Centralized Management Portal
Continuous UCC
Audio Transcription
Session Border Controller
Analytics Reporting
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Web and Video Conferencing - Enterprise
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews

Orlando Nahuel G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Excellent service
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its integration with Office 365 is its killer feature: editing documents live during calls saves hours per week. Compared to Zoom or Slack, its permissions management is more granular (e.g., you can restrict channel access by department). However, it consumes more RAM than its competitors... on older laptops like those used by our tech support team, that's a problem
What is your favorite aspect of this product?
Instant syncing between devices. I can start a meeting on my phone when I get out of the taxi and resume it on my desktop without losing quality. Persistent chat is also golden: I found an eight-month-old message with a fix for a SharePoint bug. Be careful with storage, though: in 2023, we had to purge old files because it saturated the corporate OneDrive
What do you dislike most about this product?
Notification management is chaotic. Even though you set "mention only," you sometimes miss critical alerts because they get buried among trivial messages. The web version also lags behind the desktop app (e.g., it doesn't support custom emojis until 5 minutes later). Our trading team almost lost a deal because of this
What recommendations would you give to someone considering this product?
If you already use Office 365, it's unbeatable. But negotiate the E3/E5 license: the basic version limits key features like retention policies. For remote teams, learn how to use shortcuts (Ctrl+Shift+M to mute is a lifesaver). And keep an eye on your bandwidth: in our Bogotá office, we prioritize QoS to avoid outages during peak hours
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sourabh T.
- Role: C-Level
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Jul 2025
All good features
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Lots of features and capabilities
What is your favorite aspect of this product?
Speically for AI Copilot for meets
What do you dislike most about this product?
Not yet as more developments are on
What recommendations would you give to someone considering this product?
Will sugggest to explore more
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy

Luigi S.
- Role: Finance
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jul 2025
Unified Workspace.Collaboration and Communication.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
This is the most powerful and reliable collaboration and communication tool that I have been using for the last 5 years. I highly like the how this tool integrates chat, video conferencing, file sharing, and collaborative tools all-in-one unified workspace. Teams supports high-quality video and audio calls for meetings, interviews, and conferences.
What is your favorite aspect of this product?
I like that I can schedule and host meetings with internal and external participants. Features like screen sharing, meeting recordings, and live captions make virtual collaboration easier. Teams integrates seamlessly with other tools like OneDrive and SharePoint for cloud storage, making file sharing and collaboration straightforward.
What do you dislike most about this product?
It's a great tool for task and project management especially because it seamless integrates with To-Do task management tool that helps us to manage individual tasks and sync them with teams.
What recommendations would you give to someone considering this product?
It's a top-notch and game-changing solution that helps with team collaboration and communication.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features