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Microsoft Teams Logo Award Winner Product Badge
Microsoft Teams Logo Award Winner Product Badge
Microsoft Corporation

Microsoft Teams

Composite Score
8.9 /10
CX Score
9.1 /10
Microsoft Teams
8.9 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Unified Communications as a Service category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Up 1
Since last award

98 Plan to Renew

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
92%
Negotiation and Contract:
88%
Conflict Resolution:
92%
Strategy & Innovation:
90%
Service Experience:
92%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

Chart

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The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
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2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 84

Communications

87

Web & Desktop Conferencing

87

Mobility

86

Secure Access

85

Call Management

84

Presence IM

83

Centralized Management Portal

82

Continuous UCC

81

Audio Transcription

81

Session Border Controller

80

Analytics Reporting

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Breadth of Features

84

Quality of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

83

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

78

Microsoft Teams Reviews

Orlando Nahuel G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Excellent service

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Its integration with Office 365 is its killer feature: editing documents live during calls saves hours per week. Compared to Zoom or Slack, its permissions management is more granular (e.g., you can restrict channel access by department). However, it consumes more RAM than its competitors... on older laptops like those used by our tech support team, that's a problem

What is your favorite aspect of this product?

Instant syncing between devices. I can start a meeting on my phone when I get out of the taxi and resume it on my desktop without losing quality. Persistent chat is also golden: I found an eight-month-old message with a fix for a SharePoint bug. Be careful with storage, though: in 2023, we had to purge old files because it saturated the corporate OneDrive

What do you dislike most about this product?

Notification management is chaotic. Even though you set "mention only," you sometimes miss critical alerts because they get buried among trivial messages. The web version also lags behind the desktop app (e.g., it doesn't support custom emojis until 5 minutes later). Our trading team almost lost a deal because of this

What recommendations would you give to someone considering this product?

If you already use Office 365, it's unbeatable. But negotiate the E3/E5 license: the basic version limits key features like retention policies. For remote teams, learn how to use shortcuts (Ctrl+Shift+M to mute is a lifesaver). And keep an eye on your bandwidth: in our Bogotá office, we prioritize QoS to avoid outages during peak hours

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sourabh T.

  • Role: C-Level
  • Industry: Manufacturing
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

All good features

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Lots of features and capabilities

What is your favorite aspect of this product?

Speically for AI Copilot for meets

What do you dislike most about this product?

Not yet as more developments are on

What recommendations would you give to someone considering this product?

Will sugggest to explore more

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Luigi S.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2025

Unified Workspace.Collaboration and Communication.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

This is the most powerful and reliable collaboration and communication tool that I have been using for the last 5 years. I highly like the how this tool integrates chat, video conferencing, file sharing, and collaborative tools all-in-one unified workspace. Teams supports high-quality video and audio calls for meetings, interviews, and conferences.

What is your favorite aspect of this product?

I like that I can schedule and host meetings with internal and external participants. Features like screen sharing, meeting recordings, and live captions make virtual collaboration easier. Teams integrates seamlessly with other tools like OneDrive and SharePoint for cloud storage, making file sharing and collaboration straightforward.

What do you dislike most about this product?

It's a great tool for task and project management especially because it seamless integrates with To-Do task management tool that helps us to manage individual tasks and sync them with teams.

What recommendations would you give to someone considering this product?

It's a top-notch and game-changing solution that helps with team collaboration and communication.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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