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What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Helps Innovate
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
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Web and Video Conferencing - Enterprise
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Digital Workplace
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Microsoft Teams Reviews
Miricke L.
- Role: Industry Specific Role
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
User-friendly product which enhances workflow.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams allows users to create customized workflows by integrating with third-party apps or using Microsoft’s Power Platform.
What is your favorite aspect of this product?
If I had to pick, I'd say my favorite aspect of Microsoft Teams is its integration with the broader Microsoft 365 ecosystem. It’s incredibly powerful how seamlessly everything works together. For instance, you can collaborate on a Word document, have a quick chat about it in Teams, schedule a meeting directly from the calendar, and even automate workflows—all within the same platform. This tight integration makes the user experience more efficient and streamlined, especially for teams already using Microsoft products. It’s like everything just “clicks” into place!
What do you dislike most about this product?
The notification system could use some fine-tuning. With the constant stream of messages and updates in busy teams, it can be hard to manage, and sometimes notifications can get lost in the noise. A bit more customization or smarter filtering would make it easier to keep track of important updates without being constantly bombarded.
What recommendations would you give to someone considering this product?
Assess Your Current Tools: If you're already using Microsoft 365 tools (like Outlook, Word, Excel, or OneDrive), Teams will likely integrate smoothly into your existing workflows. It makes sense to leverage those integrations to streamline your team’s productivity. If your organization doesn’t use Microsoft products much, you might want to evaluate how well Teams will fit with your current tools.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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Ankit D.
- Role: Sales Marketing
- Industry: Machinery
- Involvement: End User of Application
Submitted Jan 2025
Teams let you bond the best among your teams.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It integrates seamlessly with other Microsoft applications thereby reducing the hassle and operating different apps and everything cab be linked and interconnected into one.
What is your favorite aspect of this product?
Direct integration with other MS office apps like one drive and SharePoint entailing easy access to file sharing, real time collaboration through chat and video calls.
What do you dislike most about this product?
Excessive notifications coming from all differently linked apps on teams chats can be irritating at times. Also storage across the other apps of MS 365 can lead to capacity issues.
What recommendations would you give to someone considering this product?
It helps in overall improvement in communication and collaboration.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Effective Service
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Johan L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Unlimited collaboration with Microsoft Teams.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Unlike other applications, Microsoft Teams is not just a video conferencing tool. It allows both internal and external communications within and between organizations. Video calling quality is excellent and offers robust security, backed by Microsoft's enterprise-grade standards, ensuring data protection and compliance.
What is your favorite aspect of this product?
It is an exceptional collaboration tool that makes it easy to communicate through chat and video calls, all in one place. It integrates seamlessly with other Microsoft apps, improving productivity through features like file sharing and team channels.
What do you dislike most about this product?
Notifications can be overwhelming.
What recommendations would you give to someone considering this product?
Microsoft Teams is a comprehensive application that adapts to multiple needs. It is easy to use and integrate with other Microsoft applications. The implementation process is simple and customer support is effective in resolving any issues. Overall, it's a great tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing