What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
Up
1
Since last award
97 Plan to Renew
83 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 90%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 88%
- Service Experience:
- 90%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Fair
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Calendars
Mobile App
Employee Engagement
Task Management
Employee Directory
Document Management
Networked Enterprise
Virtual Offices
App Delivery and Access
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Ketan S.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
It's overall a good product.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It's good UI/UX
What is your favorite aspect of this product?
It's overall design layout.
What do you dislike most about this product?
Nothing as such!
What recommendations would you give to someone considering this product?
That it's a very good product.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Arushi B.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
Best digital workspace as well as team collab app.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Sharing of files, documents with the team members using the teams quick and secure. Doing the chats, creating polls, audio or video calling is really superb quality. Helps alot in team collaboration. Scheduling meetings or events for future dates.
What is your favorite aspect of this product?
System access and screen sharing features using alot. It is fabulous and improves team productivity and always stay updated us related to every event.
What do you dislike most about this product?
No complaint from my side. Teams doing wonderful.
What recommendations would you give to someone considering this product?
Teams is most usable application by every organisation. It is always suggested.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ketan C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Apr 2025
A powerful collaboration hub for modern workplaces
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams stands out for its deep integration with Microsoft 365 apps like Outlook, SharePoint, and OneDrive. It combines messaging, video conferencing, file sharing, and collaboration tools into a single platform, making it ideal for organizations already in the Microsoft ecosystem.
What is your favorite aspect of this product?
I find the effortless integration of chat, meetings, and document co-authoring wonderful. The Teams channels are very neat, and I can co-author documents within the platform itself, avoiding time waste and increasing productivity.
What do you dislike most about this product?
It can sometimes feel cluttered in the user interface, particularly for new users. Notifications can overwhelm if left unmanaged. It can slow down performance somewhat when there are too many teams and channels active.
What recommendations would you give to someone considering this product?
If your company is on Microsoft 365, Teams is a given. Take the time to onboard and train so that everyone can use all features to their fullest potential. Also, set up notification preferences early on to prevent flood.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
