Microsoft Teams Customer Reviews 2025 | Web and Video Conferencing

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

2 Top Rated Features

2024

0 Top Rated Capabilities

2 Top Rated Features

2023

0 Top Rated Capabilities

5 Top Rated Features

2022

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

84 Satisfaction of Cost Relative to Value

Up 1
Since last award

89

Product Experience

84

Negotiation and Contract

89

Conflict Resolution

87

Strategy & Innovation

89

Service Experience

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Emotional Footprint Overview

Product Experience:: 89%
Negotiation and Contract:: 84%
Conflict Resolution:: 89%
Strategy & Innovation:: 87%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Enables Productivity
Respectful
Reliable
Performance Enhancing

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Business Instant Messaging - Enterprise

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Digital Workplace

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Microsoft Teams Reviews

ELLA L.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Amazing Communication Platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It intergrates fully with Microst 365. The security is very advanced and so data is well protected.

What is your favorite aspect of this product?

Microsoft Teams allows file sharing. The video and audio qualities are high. It is possible to form large groups of people for a meeting. Recording of sessions is possible . The chat history can be backed up. You can share the whole screen or a specific app,

What do you dislike most about this product?

There is nothing we dislike so far about microsoft teams.

What recommendations would you give to someone considering this product?

I highly recommend microsoft teams for good communication and team collaboration.

Pros

Continually Improving Product
Reliable
Enables Productivity
Unique Features

Kasey Peek K.

Role: Operations
Industry: Communications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2021

Efficient & Easy to Use

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The screen sharing is its most unique asset. It makes information sharing quick and easy.

What is your favorite aspect of this product?

The screen sharing aspect.

What do you dislike most about this product?

I honestly have no complaints about this software. It has been very beneficial to our company.

What recommendations would you give to someone considering this product?

If you are looking for a simple, easy to use and efficient program for internal communication, Windows Teams is your best bet!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

rohini m.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2021

All in one corporate communication software

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

->Easy to join meeting through the received link "easily re-direct from browser to installed app" or Join option available under the desktop app. ->Customizable groups to communicate with a bunch of people, share files, post announcements and collaborate

What is your favorite aspect of this product?

->Microsoft Teams is a great all in one tool, it is one of the app in the Microsoft 366 package (former office 365 ), you can use it for conferences call, sharing documents, communicate and etc. ->You can take meetings through APP, desktop or even a browser

What do you dislike most about this product?

->Screen-sharing can be glitchy if you are trying to conduct a meeting using the web browse ->Some times it takes lot of time to load after a system restart -> The projections look very small and even when placing the full screen mode the presentations do not cover the entire screen of the computer.

What recommendations would you give to someone considering this product?

This offer is bundled in the Office365 package, you just got to make the most out of the tools that are already in your package.

Pros

Helps Innovate
Inspires Innovation
Friendly Negotiation
Continually Improving Product

Cons

Commodity Features

How We Deliver

Microsoft Teams

What is Microsoft Teams?

Company Details

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Awards & Recognition

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

Up 1 Since last award

84 Satisfaction of Cost Relative to Value

Up 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Microsoft Teams?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Controls Ability to control the participation of attendees' audio, including muting functions

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Digital Workplace

Microsoft Teams Reviews

ELLA L.

Amazing Communication Platform

Likeliness to Recommend

Pros

Kasey Peek K.

Efficient & Easy to Use

Likeliness to Recommend

Pros

rohini m.

All in one corporate communication software

Likeliness to Recommend

Pros

Cons

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Title

Up 1
Since last award

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Since last award

Feature Ratings

Instant Messaging

Video Conferencing

Screen Share

Audio Conferencing VoIP

Audio Controls

File Transfer

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Facilitator Functions

Application Share

Virtual Whiteboard

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization