
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMicrosoft Teams Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Microsoft Teams.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
97 Plan to Renew
Up
1
Since last award
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
View Microsoft Teams in this category (opens in a new tab)
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
View Microsoft Teams in this category (opens in a new tab)
Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
View Microsoft Teams in this category (opens in a new tab)
Microsoft Teams Reviews
Vaibhav S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Easy to use for communication and collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Best part of MS Teams is it allows people to come together, work together specially when you are working remotely very easily without any hassle. Features like meetings can be easily scheduled, audio and voice calls in one go, amazing audio and video quality during video conferences makes MS Teams stand apart from other tools in current market. Integration with other tools is very efficient, all your meetings are in sync as it can be integrated with MS Outlook as well. Meetings can be attended via web browser or through mobile app as well, even the calls can be switched from desktop application on to your mobile application.
What is your favorite aspect of this product?
There are many favorite aspects of MS teams, it just works flawless and a very feature-rich software which allows to collaborate very easily. Aspects like - - Immediate dial for voice or a video call as well as an instant message. - Screen sharing can be used during video conferences. - One can control someone else's machine very easily during meetings. - One can appreciate someone with the help Praise feature. - Messages can be send by setting a priority to it - Sessions, meetings can be recorded and used for future references - During meetings, host can easily control participants by changing from mute /unmute
What do you dislike most about this product?
I have no dislikes on to its features, it just works flawlessly. But only thing is as it has lot of advanced features it sometimes consumes lot of cpu memory due to which the system performance is hammered drastically. Not advisable to use on virtual machines as it makes system very slow.
What recommendations would you give to someone considering this product?
Best tool in current market for collaboration and communication which is advisable to use by all users who work in large size projects and who has requirement of collaborative work.
Pros
- Enables Productivity
- Saves Time
- Respectful
- Altruistic

Joaquin D.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
FANTASTIC AND SIMPLE MEETINGS.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The difference between Microsoft Teams and other similar products is that it works perfectly in a safe and simple way, it is a very complete application that includes chats, meetings and tasks with an excellent panel view, it allows you to invite different people regardless of whether or not they have Teams. It is constantly improving and offers immediate solutions to carry out our collaboration, I love it because it is very complete.
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is that it works for everyone, for any need it allows you to collaborate from home, work, school and with friends, I like this tool because it is extremely flexible, I like that it is very secure with cloud storage , meetings are perfect with immediate wireless connection and total ease of access.
What do you dislike most about this product?
Microsoft Teams is a tool that works very well, it has given me an excellent service at all times without errors or failures in its system, since I use it it has covered my needs and adapts to what I need, I have no displeasure.
What recommendations would you give to someone considering this product?
I recommend Microsoft Teams because it is wonderful software for scheduling meetings with cloud storage, great features and functions. It allows you to collaborate with external clients without losing control, it offers end-to-end security with up to 100 participants, it is a flexible and intuitive tool with total simplicity that helps us collaborate and increase our workflow.
Pros
- Acts with Integrity
- Helps Innovate
- Continually Improving Product
- Reliable

Tosin A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
The best collaborative tool in the market
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The ease of use
What is your favorite aspect of this product?
The video conferencing
What do you dislike most about this product?
Screen Share - It frequently freezes the screen
What recommendations would you give to someone considering this product?
If you need a collaborative tool during this WFH era, go for Microsoft Teams
Pros
- Reliable
- Inspires Innovation
- Enables Productivity
- Efficient Service